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TTVCroud's avatar
TTVCroud
5 years ago
Solved

I cant login to my account on Madden Mobile

Everytime I try to login to my account on Madden Mobile, its says Google Play Games login failed. This has been going for 24 hours. Can someone please help me?
technical issues
  • EA_Blueberry's avatar
    EA_Blueberry
    5 years ago

    Hi, @Jayboss024  @TTVCroud 

    If you're signed into the game using your Google account don't stress about losing your data if you delete the app and re-install, it's all saved to the cloud. If you play on Guest Mode, deleting the app will also erase all progress because the information is saved to the device.

    I recommend deleting the app, check your device for updates, and restart your device before re-installing again.

    We have more steps in this link below that help fix most mobile app technical issues. Let us know what helped!

    Android Troubleshooting

    https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-android/

EA_Blueberry's avatar
EA_Blueberry
Icon for Community Manager rankCommunity Manager
5 years ago

If you are unable to login to your account and the previous troubleshooting steps did not work, I urge you to get in touch with our Support team so they can help assist in pulling up your account to determine if there is a restriction.

Here is how to contact our Support teams below:

EA Help on Twitter

https://twitter.com/EAHelp

Live-Support

https://help.ea.com/en/contact-us/

TTVCroud's avatar
TTVCroud
5 years ago

I did a while ago and the guy said there is no way to access account unless youbhave tour account id# and then he said to try it on another device and it still didn't work

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