Forum Discussion
Please share apple support email so we can give it a shot. There is a sweet madden special deal right now but its a shame we can't get it.
- EA_Barry8 years ago
Community Manager
@KDSRaiders@Medictattoo@DinkelMeister@okie_state_fan@Zenram_Darkhand
To assist us with our investigation on this, can I ask affected players to please add the following details to this thread:
- Platform: iOS or Android
- User ID: [Edit - Please do not post this publicly. - Admin.]
- Time (including timezone) and date of last attempted purchase e.g 17:35 PST Sept 6th
- Region: country should be specific enough
Thank you.
- Anonymous8 years ago
@EA_Barry wrote:
@KDSRaiders@Medictattoo@DinkelMeister@okie_state_fan@Zenram_Darkhand
To assist us with our investigation on this, can I ask affected players to please add the following details to this thread:
- Platform: iOS or Android
- User ID: How to find your UID
- Time (including timezone) and date of last attempted purchase e.g 17:35 PST Sept 6th
- Region: country should be specific enough
Thank you.
*marked as solution for player visibility
- Platform: iOS
- User ID: [Removed - Admin.]
- Time (including timezone) and date of last attempted purchase: 07:55 CST Sept 7th (twice a day for the last 5-6 days)
- Region: USA
- Anonymous8 years ago
Platform iOS 10.3.3
UID [Removed - Admin.]
8:16 AM Attempted $49.99 purchase.
Whithin the last few days the purchased items have landed. This is a developer coding issue, see below:
https://developer.apple.com/library/content/documentation/NetworkingInternet/Conceptual/StoreKitGuide/Chapters/DeliverProduct.html - Anonymous8 years agoMoline, IL 8:16 Central Thursday Sept 7
- Anonymous8 years ago
IOS 10.3.3
UID : [Removed - Admin.]
Latest purchased attempt at 7:12 AM PST Sept 07, a GOAT pack, 5x GOAT bundle, 19.99 madden cash. I tried on average 5 times a day
Region: usa - Anonymous8 years agoiOS and Andriod have both been attempted. My first post has each account name and number attached to them. The IOS devices have been an iPhone 7, iPhone SE, iPad 3rd and 4th Gen, and a Samsung LG tablet. Last attempt was just now at 11:27 EST and will attach pictures. It's been since Saturday I believe now. This attempt you see the one account I showed for example is an error on the madden cash vestibule and the pack house as well. North Carolina, Wake County U.S.A. Very first picture attached too. Amount of $100 each time other than twice tried as low as $5. Have all the pictures.
- Anonymous8 years ago
iOS
ID-[Removed - Admin.]
Time last purchase-12:20 pm
Country- USA - Anonymous8 years ago
ios
user id: [Removed - Admin.]
sept 7 10:30 pst
usa
- Anonymous8 years ago
Same problem. iOS UID [Removed - Admin.]. Attempted purchase at 12:45pm CT today, 9/7/2017
- Anonymous8 years ago
Platform: IOS 10.3.3
User ID: Achilles01987 - [Removed - Admin.]
Time: 14:40 MST on 09/07/2017
Country: USA
Same error message as the rest. StoreKit purchase has not been completed. Trying to purchase the "Madden Special" at $9.99. I've made other attempts at other items and wasn't able to. This has been ongoing for almost a week. - Anonymous8 years agoI've had the same exact issue as well, it's been on going for the last two days. I'll get the same error message unfortunately.
- Anonymous8 years ago
I'm gonna start with saying I feel like I'm attached to too many threads of this that one group isn't directly resolving the issue some of us are having because I'm getting tagged from two different questions on the same thing with still no calls or responses via madden itself either.
So I'll type this again since I got another email asking for it.
iOS and Android (3ios and 1android)
Last attempt was just now 8:20pm EST
United States
$100 madden cash as well as the $4.99 special in store for madden packs, cash etc. all denied.
BountyProgram
UID: [Removed - Admin.]
RinkyDink
UID: [Removed - Admin.]
SpiderMonkey
UID: [Removed - Admin.]
ShakeNBake
UID: [Removed - Admin.]
RickBobby
UID: [Removed - Admin.]
RonBurgundy
UID: [Removed - Admin.]
All six of my users which none work on. - Anonymous8 years ago
My ID [Removed - Admin.]. My last purchase attempt was today at about 1545 hours PST... fix this or lose business... this is unsat
- Anonymous8 years agoAlso. I'm using iOS
- Anonymous8 years ago
Platform: iOS
Userid: [Removed - Admin.]
1615 PST Sep 9th (have tried probably 20 times last 3 days)
USA - 8 years ago
iOS 10.3.3
[Removed - Admin.]
19:42 CST Sept 9
United States - Anonymous8 years ago
ios;[Removed - Admin.];17:00 pst sep 5; USA
- Anonymous8 years ago
Platform: IOS
UID:[Removed - Admin.]
Last purchase attempt: 7:06PM September 10th, 2017. Central time zone. - Anonymous8 years agoWas told by EA via email it was an Apple issue. I contacted Apple and they said it's an EA issue. Getting verrrry frustrated!
- Anonymous8 years agoI'm beyond frustrated at this point. It's just pointing fingered now. If it's Apple how come it does the same on my iOS run iPhones(two types), iOS iPad and my Samsung LG Tablet? Absured and everyone who's been dealing with this, as this has been a week now for me, actually think a day past a week now, need to all tag each other and together right in to an appropriate EA platform. Missed so much gameplay, player opportunities, pack specials etc.
If you would like to do this, anyone at all. Let's all get tagged on a message and write out a petitioned email. I don't to the ones who think oh it's a game or it's petty. No not if you've spent a lot of money over the years and this (football in general) is your one getaway from life. - EA_Barry8 years ago
Community Manager
Thank you all for posting the requested info relating to this issue.
We are continuing our investigation and any available update will be posted on this thread.
- Anonymous8 years ago
Platform: Android
UID: [Removed - Admin.]
Time: 12:32 PST September 13rd
Region: Mexico, Mexico City