Community ManagerI know that this is frustrating that the issue has not yet been resolved. I want to also say that petitions are not allowed here on AHQ.
We are continuing our investigation of this issue but I have no further update at this time.
EA_Barry - from a customer service standpoint, would have been better to not post anything than to put up an ignorant response that will further aggravate people.... Though a petition would be a waste of time, I didn't see anything that said people will "petition here on AHQ"...just that they would do a petition. Pretty sure there's a large number of ways to do that including mailing around a piece of old fashioned paper.
Way better to have not fanned flames and make the frustration worse.
Poor handling of this. Only way EA has been able to get away with this poor effort and ignorant handling of customer service like this post is the game is fun and there's nothing else in this space that competes with EA.
I have te sane problem:
ID [Removed - Admin.]
Exactly. The we're investigating is a complete joke
Your response and execution of resolving this problem is a joke.
Just terrible support and these are loyal customers.
Platform: iOS
User ID: [Removed - Admin.]
Time: everyday for the last 3 weeks
Region: United States
