Forum Discussion
Anonymous
8 years agoBarry, personally I have been patiently waiting for a resolution. However, I doubt EA is taking this issue seriously. How can you said there is no update? If anyone really is looking into this, a minor progress or finding would be an update. This problem happened dated back 2 years ago so you can't convince me EA doesn't know what's going on. I don't undermine the challenge of getting it fix, but after a month then obviously EA doesn't give a * about us
Anonymous
8 years agoExactly. The we're investigating is a complete joke
Your response and execution of resolving this problem is a joke.
Just terrible support and these are loyal customers.
- EA_Barry8 years ago
Community Manager
Maybe I should have not mentioned our stance on petitions, I just wanted to avoid having a petition link posted.
We are continuing to work on resolving this issue as obviously it is in our (and our players) interest to have the game working correctly.
I know it can be frustrating when it seems like no progress is being made and this issue is taking a long time to fix but please, be assured we are doing all we can to get the fix in place ASAP.
Hopefully my next post on this thread will be to ask you guys to confirm you can purchase Madden Cash again.
- Anonymous8 years agoIt was never going to happen. It was a "what if" that was known couldn't be done. It's obviously upsetting to a lot of people who are of all things complaining that they can't spend money to make EA profits. You'd think it would be handled efficiently and/or quicker. All my information since this began has been through these threads. I've got no calls or anything personal though from what I've heard it doesn't matter. It's a game of pointing fingers or he said she said. All reality, especially ones like me where it's going on weeks, have missed out on great opportunities for players and upgrades by not being able to buy limited packs or madden cash to fill stamina etc.. That can't be made up for without the items themselves. It just feels like a complete loss and being my one guilty pleasure away from all the craziness of life, health and family, that when you can't enjoy the one thing you want to that it just digs in a little deeper. That's my perspective. No trouble wanted. Just some solution after a good couple seasons of spending a fair amount of money on multiple accounts. Be well and look forward to a solution.
- Anonymous8 years agoTestify Theres been a lot of ground lost. Especially if your in a higher ranked league