I can't purchase madden cash on madden mobile 18

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Hey Barry. You seem to be the admin with the best knowledge about store kit errors. I’m having trouble. Have spoken with EA last night in chat... no real help just we will look into it and email. When I asked? Got the typical I have no idea if I’ll be able to fix it so I can’t give you a timeframe canned customer service response. Lol. Anyway I know I screwed it up somehow a couple of days ago when I entered the wrong period in my Apple and it closed opened and then let me try again and it said yes, didn’t get the pack right away so I clicked it again and it went through a second time and I got the pack. It was a special that was a one time purchase. Check my Apple history and was billed twice... one pack. Game will not grant a second pack... infinite loop between game and Apple. Storekit error pops up. Apple Not sending back response that transaction is closed or something like that I am sure. Anyway, long story to say please help. My platform is iOS, latest updat. My user is is 156006817. Wonderlandbass. Last purchase time that went through was Nov 14th. It was a playerup special one purchase limit, charged for two. . If you could help a brother out that would be fantastic!!! Oh and if you bring back unlimited propacks you might be my best friend for life. lol.