IGN not visible for other user
Hello everybody. 2 weeks ago, i've got an ingame popup. "TOS Warning" Unfortunately it doesn't give me any kind of additional information. I opened a support case to understand, why I received thi...
Forum Discussion
EA_Blueberry
Community Admin
Community AdminTo be clear, is this for Madden NFL Mobile or Madden NFL 21 on console?
If you received an in-game pop up regarding an action taken on your account from our Terms of Service team, you should have received an email detailing why. Have you checked your junk, spam, and promotion folder in case the email was routed there?
To dispute any actions on your account, please contact our Terms of Service team via this link: https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/
I'm sorry you've had a lot of trouble simply getting more information around this. To give you expectations on response time, our Terms of Service team will try their best to get back out to players within 5 business days. Depending on the volume of requests and time of year, it could took a little bit longer.
Let me know if you have any questions.
Thank you for your response.
I wanted to place this topic in Madden Mobile.
It is related to Madden Mobile.
Neither in my EA Account, nor in my emails, including the spam and junk sections, I received an email explaining what happened.
I've made a screenshot of this
WARNING
TOS Case #66477675-ACCOUNT-WARN
popup.
You are referring to ea help about banned / suspended accounts. My first EA help case, mentioned above, was placed in this section before it got moved into the bugs section and closed afterwards.
You are also referring to a 5 day time slot before a service employee can look at it.
Wanna know the 2nd part of the story?
After the first case was closed on oct. 27th, and i had no chance to resume it, I opened a new case. It got reviewed on 31st of oct. But I haven't got any answer, yet.
So, the question stays the same.
How do I get information why my username got blanked, why did I receive this warning and how can I unhide my IGN for other user.
What do I have to do to get answer?
Best regards
- EA_Blueberry
@Tomte81 wrote:So, the question stays the same.
How do I get information why my username got blanked, why did I receive this warning and how can I unhide my IGN for other user.
What do I have to do to get answer?
Best regards
Please open up a case at our Help site to have an EA Advisor check into this for you. We value account privacy and not able to discuss account details such as this on the forums. Once you contact an EA Advisor and verify with them you are the true owner of the account, they'll be more than happy to inquire with our Terms of Service team on why you were actioned. I'm sorry this wasn't the ideal answer you were looking for here on the forums, but it's the correct information to put you on the path to the resolution you need within my capabilities. No doubt, I feel for you and understand it must be frustrating to go back and forth to find out an answer.
As a heads up, these are the rules for the game to get a better understanding what may have caused it (if you think you know what you might have done, intentionally or not): https://help.ea.com/en-us/help/madden/madden-nfl-mobile/madden-nfl-mobile-rules/Well, @EA_Blueberry @EA_Messina
Another 4 days and nothing happened.
My 2nd support case regarding this issue got moved into another category, too. But until today, I haven't received any response. I wrote a response myself on Wednesday, asking why they changed the category, but it seems to be ignored.
Until now, I'm not able to get any kind of an answer regarding this issue, neither in Mail by EA help, nor in a phone call. The Chat opportunity isn't available in my country. What's the best chance to get information why my username got blanked for others?
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