Incredibly bad customer service
I am supremely frustrated with EA. I have been going on for TWO weeks with back and forth emails. The latest email said to contact chat support, and there is literally no way to do this. Here's ...
Forum Discussion
EA_Blueberry
Community Manager
Community ManagerI understand why you would be upset when you're being told multiple things to get this fixed when in reality we want to get this fixed for you the first time you contact Support.
My first question regarding this is did you contact our Support team via in-game so they can verify you're submitting the request from the mobile device you play on? This helps them link it to your EA account. I am pretty sure this is why they're asking you to verify account ownership first because there have been cases where someone is playing the mobile game on one EA account but created another EA account just to contact Support on a given day.
Since the game forces you to login with Facebook, Google or Apple, we'll need you to submit a case via in-game so they can link up your account to the email address you used to register an EA account when you contacted them.
We also have our Support team on Twitter. If you haven't reached out to them yet, I fully encourage you do so and feel free to direct message me your Twitter handle so I can flag them down for you. That's not something I can normally do, but given the interaction examples you gave me I want to make sure we get this properly handled.
EA Help on Twitter
My original complaint was through the game, and I even included a snapshot of my id. The original case # is 609646695. I will DM my twitter handle.
twitter DM sent to EA Help
UNBELIEVABLE FOLLOW UP:
It's been MONTHS. No response. Madden Mobile 2020 isn't even a thing any more. And I get an email apologizing for the delay. AND THEN they want me to create an in game ticket. I honestly had let this go...but the idea that this is what passes for EA customer service is just awful. Just. Awful. I will not play Madden 2021. No more of my money. I spent a lot of money last year. I am actually glad I won't be spending money this one.
this companies customer support is absolutely horrible
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