Hello @RonGibori112277
I'm sorry to hear about your problems with support. I would strongly recommend you to reach EA Customer Support again via livechat to solve your issue.
1. Go to https://help.ea.com/en/contact-us/.
2. Choose Madden NFL Mobile
3. Choose your platform & topic.
4. Choose contact option.
For futher information, please check here http://answers.ea.com/t5/Technical-Issues/How-to-contact-an-Advisor-via-EA-Help/td-p/5650100
If there is no chat option available, please choose another contact option.
Regards.
I've tried that numerous times. Ever time I try to get to a live chat or to speak to someone I receive the attached error message, saying
"SOMEONE CALL TECH SUPPORT. Oh, right. That's us! We'll get this fixed as soon as possible."
It's a vicious cycle to no where.
Please let me know what I can do to actually speak with someone form the customer support team?
There is no available option for live chatting or a way to request a call now. It loops you back to the attached screenshoot to fill out a case, which I've done multiple times already.
On one hand I'm being directed to the link you shared to get a response from the support team. And then on the other hand I'm being told NOT to open another case because it would only delay a response.
ALL I WANT IS HELP! It's really unfair that I lost all the content/rewards I spent a ton of money and time to achieve, and not be able to get help from anyone on the support team. I have honestly done everything I have been instructed/directed to do on my end and I'm being made to go in circles.
It's really disappointing ☹️
PLEASE tell me what I need to do to get someone to help and I'll do it!!!
Ron
