Was it connected to/backed up to a Facebook account? If so then all you have to do is connect to Facebook again and the team should be there like nothing changed.
If it was not connected to a Facebook account but you have the USERID, you will need to contact EA Customer Support for help restoring the account.
You can possibly recover the team if you know the UserID associated with the account. The UserID can be found at the very end of the credits screen in the settings menu.
If the team is lost, but you have the UserID, get a hold of Customer Support at:
http://help.ea.com/en/contact-us/new/?product=madd...eam&category=lost-missing-item
If you have the ID, recovering the team is possible. So all users, especially users who are not backed up to Facebook should find out and make a note of your UserID. Without this ID number, recovery of the team is not possible.
Nobody here can grant you a refund, we are fellow gamers with no access to your account. If you wish to pursue a refund you will need to contact an in-game advisor for help with your issue. In-game advisors can be found at http://help.ea.com
