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Anonymous's avatar
Anonymous
12 years ago
Solved

Madden 15 Mobile progress deleted

I've been playing this game on my iphone for about a month now, I've purchased about $30 dollars worth of upgrades. I just made a $20 purchase and when it went back to the game if had reset the game, all of my progress and previous purchases wiped and still I didn't have the $2200 madden dollars. Pls inform me of what you need to bring my account back up to speed. Thank you
Andrew Conn
  • Anonymous's avatar
    Anonymous
    12 years ago

    Tonight, I was playing a Head-to-Head online game in Madden NFL Mobile, and my phone died midway through. When I turned it back on and opened the app, I found that all of my progress had been deleted. I have spent a lot of time on this game, and I would hate to see it all go to waste. This website states that if the app was deleted from my phone, my progress would still be saved. Even though the app itself wasn't deleted, there must be some place that the save file is stored, right? Is there any way to recover my progress?

    UPDATE: I uninstalled and reinstalled the game and got all of my information back. Everything is okay now. 

56 Replies

  • Anonymous's avatar
    Anonymous
    11 years ago

    This pretty much sucks. I too can see my team.  It wont even send me an email to my account.  I hope they come up with a fix.  

  • Anonymous's avatar
    Anonymous
    10 years ago
    Me too, all of my players trophies elite leaves, 80,000 dollars and my most valued player, a 94 Terrell Davis hb! Please help soon now my team is all bronze players and I have to restart my whole game. My friend thought it would be funny to delete the app from my phone as a joke and now all of my stuff is deleted. Please help!!!!(I have an iPhone 6 brw)
  • Anonymous's avatar
    Anonymous
    10 years ago
    Lol. Don't expect a quick response from EA
  • Anonymous's avatar
    Anonymous
    10 years ago
    I'd appreciate it if you gave me the accepted solution since I'm the one that told you to reinstall.
  • Anonymous's avatar
    Anonymous
    10 years ago

    Try log in through gmail or Facebook 

  • Anonymous's avatar
    Anonymous
    10 years ago

    I'm having the same issue. I got a new phone and restored all my backed up data and all of my progress and purchases are gone. I contacted support by chat and they started asking me all kinds of personal information which I didn't feel comfortable giving. She said it was just so they knew how many people they were being contacted by and it had nothing to do with helping me trouble shoot the issue. When I said I wasn't comfortable giving her my personal information she said she wouldn't help and hung up. Nice.

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