Madden 15 Mobile progress deleted

I've been playing this game on my iphone for about a month now, I've purchased about $30 dollars worth of upgrades. I just made a $20 purchase and when it went back to the game if had reset the game, all of my progress and previous purchases wiped and still I didn't have the $2200 madden dollars. Pls inform me of what you need to bring my account back up to speed. Thank you
Andrew Conn

technical issues

56 Replies

whoismarcio
Not applicable
11 years ago
Same. After being transfered to multiple rep. I was told they are aware of the problem and I would receive an email.
Anonymous
Not applicable
11 years ago
I just purchased cash in the store to buy some packs and when I did the whole game reset I even still get the notifications on my phone I lost all my players that takes so same long to build up for nothing not to mention I basically got robbed out of my money
EA_Barry
Community Manager
11 years ago
If restarting the device does not resolve this then do contact an Advisor as below.

If required, click the following link to contact an Advisor: http://help.ea.com/en/contact-us/new/?category=demo-beta

For help on how to contact an Advisor please use this link: http://answers.ea.com/t5/EA-Help-Beta/How-to-contact-a-Game-Advisor-using-the-new-EA-Help-page/td-p/2161281
Anonymous
Not applicable
11 years ago
How did your game reset by itself?
Anonymous
Not applicable
11 years ago
Madden mobile keeps resetting!?!? All purchases lost after update and now each time I try to play it has started over again
Anonymous
Not applicable
11 years ago
I recently updated my iPhone but I lost all of my data including the madden mobile app. I redownloaded it and had to start over at level 1!! Is there anyway I can recover my old game?
Anonymous
Not applicable
11 years ago
I tried removing and then reloading the game....this has not worked for yet. What are my options now. I'm a little discouraged about this process. There should be a direct support email for the madden mobile game! What do I do now ...I was lvl 60 which took awhile to get to, and was getting my friends to join so we could play head to head, but now I'm extremely angry with this occurrence
Anonymous
Not applicable
11 years ago
i've tried reloading the game and this has not helped!!!! what now? i was lvl 60!!!!!
Anonymous
Not applicable
11 years ago
Just had this happen to me. Not lvl 60, but still incredibly frustrating!

After the online auction issues, now this....

I will be looking for a quick resolution please EA.
Anonymous
Not applicable
11 years ago
The game was crashing for me so I reinstalled it. This is when I lost all my progress. Reinstalling again did not fix the issue. I lost a very good team, 200K coins and all the money I spent on the game.