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MannyVs's avatar
MannyVs
5 years ago
Solved

Madden mobile 21 data not loading in madden 21

I have a madden mobile 21 account with the same ea email as my madden 21 on xbox one, but my the yard progress didnt carry over. On madden mobile 21 I have 49k credits at level 13, but when i go to ...
technical issues
  • EA_Blueberry's avatar
    EA_Blueberry
    5 years ago

    Hey, @MannyVs @tinselsword7683 

    Try going in-game on Madden NFL 21 for your console and at the menu go to your settings to visit EA account. Check the email address assigned to your EA account and see if that is the email you have assigned under your Madden NFL 21 Mobile account.

    If not, you'll need to un-link the Madden NFL 21 Mobile account and re-link it with the correct email. Directions on how to do that can be found near the bottom of this article here: https://help.ea.com/en-us/help/madden/madden-nfl-21-mobile/madden-nfl-21-mobile-info/

    It's possible to have a different email address for your EA account and Xbox/PlayStation accounts, so it's common to see players mixing up email addresses when they're linking up devices like this. That's what my gut is telling me based off what you're describing. If it still doesn't transfer over after un-linking, please reach our Support team so they can pull up your account(s) to get this all squared away for you.

    Live-Support

    https://help.ea.com/en/contact-us/

EA_Blueberry's avatar
EA_Blueberry
Icon for Community Manager rankCommunity Manager
5 years ago

Hey, @MannyVs @tinselsword7683 

Try going in-game on Madden NFL 21 for your console and at the menu go to your settings to visit EA account. Check the email address assigned to your EA account and see if that is the email you have assigned under your Madden NFL 21 Mobile account.

If not, you'll need to un-link the Madden NFL 21 Mobile account and re-link it with the correct email. Directions on how to do that can be found near the bottom of this article here: https://help.ea.com/en-us/help/madden/madden-nfl-21-mobile/madden-nfl-21-mobile-info/

It's possible to have a different email address for your EA account and Xbox/PlayStation accounts, so it's common to see players mixing up email addresses when they're linking up devices like this. That's what my gut is telling me based off what you're describing. If it still doesn't transfer over after un-linking, please reach our Support team so they can pull up your account(s) to get this all squared away for you.

Live-Support

https://help.ea.com/en/contact-us/

jasnerj's avatar
jasnerj
5 years ago

This method / nothing works, I can’t even unlink my mobile account, and everytime I try speaking to customer service y’all tell me the same thing and send the same link after I have explained plenty of time What the issue is. Xbox account and mobile account both have same emails, I never received THE FINAL EMAIL to link the accounts, I don’t understand why you can’t unlink our mobile accounts from your side so we can try over and make sure we get that email at the end of the process, I spent too much money on this game to not get At least the link of the accounts, everyone I speak to is in a rush or repeats the same thing over and over as if they don’t play the game/app or ever opened the app to understand that there is no “unlink” button for EA email. I want to enjoy my game THE YARD the way it was meant to be. 

  • koreperc30's avatar
    koreperc30
    5 years ago
    @jasnerj Right bro, all I wanna do is play the Yard and have the same items from madden mobile
    • jasnerj's avatar
      jasnerj
      5 years ago
      @koreperc30 What we are asking for is real simple, but they have a bunch of uneducated people that are just sending the same link instead of reading and understanding us, I hope they fix this situation or this is the last EA game I ever purchased or download. I’m still waiting on my Lamar power up card I never received for preordering/buying the MVP edition and I let that go since it’s just 5k in the auction house but the fact that my accounts aren’t linked because of the issues that e.a has of not sending out any emails at all after most confirmations is ridiculous.

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