Forum Discussion

MannyVs's avatar
MannyVs
5 years ago
Solved

Madden mobile 21 data not loading in madden 21

I have a madden mobile 21 account with the same ea email as my madden 21 on xbox one, but my the yard progress didnt carry over. On madden mobile 21 I have 49k credits at level 13, but when i go to ...
technical issues
  • EA_Blueberry's avatar
    EA_Blueberry
    5 years ago

    Hey, @MannyVs @tinselsword7683 

    Try going in-game on Madden NFL 21 for your console and at the menu go to your settings to visit EA account. Check the email address assigned to your EA account and see if that is the email you have assigned under your Madden NFL 21 Mobile account.

    If not, you'll need to un-link the Madden NFL 21 Mobile account and re-link it with the correct email. Directions on how to do that can be found near the bottom of this article here: https://help.ea.com/en-us/help/madden/madden-nfl-21-mobile/madden-nfl-21-mobile-info/

    It's possible to have a different email address for your EA account and Xbox/PlayStation accounts, so it's common to see players mixing up email addresses when they're linking up devices like this. That's what my gut is telling me based off what you're describing. If it still doesn't transfer over after un-linking, please reach our Support team so they can pull up your account(s) to get this all squared away for you.

    Live-Support

    https://help.ea.com/en/contact-us/

EA_Blueberry's avatar
EA_Blueberry
Icon for Community Manager rankCommunity Manager
5 years ago

Hey, @jasnerj 

Can you provide me the case number from our Help site when you contacted our Support to fix this? I've been at EA for years now and every year this is one of the most common issues (players having 2 different emails by accident). Sometimes there's a very small detail in the email that is overlooked, like a period or extra letter so the two emails appear identical.

We are not aware of any issues with the data transferring from console/PC to mobile or vise-versa, we are 100% confident this is account-related in which our forum staff is not able to assist with because we can't make any account changes from our end, nor discuss account details on the forums to uphold strong account security.

So if you go into Madden NFL 21 you can see what email address is linked to your account. It's under Settings. That's the crucial #1 step. Once you know the email address you can un-link the current EA account linked to the Madden NFL Mobile device via the steps in the article below. 

If you are still having trouble with this, I'm sorry for the frustration, I get it. Account stuff is sometimes very annoying to troubleshoot and not fun at all. Our Support team is willing to work with you on this. Have you reached out to our EA Help team on Twitter? If not, I highly recommend that option if you had a poor experience through our Help site.

How to un-link: https://help.ea.com/en-in/help/madden/madden-nfl-mobile/get-help-in-madden-nfl-mobile/#account

b1gteks's avatar
b1gteks
5 years ago

You need to read your own article where it says YOU CAN'T UN-LINK YOUR EA ACCOUNT YOU CAN ONLY CREATE A GUEST ACCOUNT.

About Madden NFL Mobile

Passionate about Madden NFL Mobile? Join the discussion, share your knowledge and connect with other players.12,296 PostsLatest Activity: 18 hours ago