Madden Mobile 22 is crashing when loading in

I started having this trouble during the Easter update and I saw that other people were having this problem so I waited until the event ended, but it still crashes when loading in from the tap to pla...

technical issues

EA_Blueberry
4 years ago
@Llaani06

These errors can come and go. We've seen players regain access after a new update is pushed. Unfortunately, if we do not have the User ID for your account it's difficult to determine what the cause is as we cannot pull up your info. If you made any changes on your device recently like downloading other apps I've seen random cases where they conflict with Madden Mobile, so uninstalling the apps recently downloaded could help. Clearing room on your device is recommended if you are near the cap.

Llaani06

4 years ago

@EA_Blueberry wrote:
@Llaani06

Do you happen to know your Madden User ID?

No, I don't. I can't get the game to open to check it either. It's linked with my Google Play account if that helps.

EA_Blueberry

Community Manager

4 years ago

@Llaani06

Curious, are you able to login under Guest mode?

Llaani06
4 years ago
No, it won't load no matter what option I pick. However, if you can't fix it, that's fine. I bought EA play pass so I've got madden 22 on other devices now.
EA_Blueberry
Community Manager
4 years ago
@Llaani06

These errors can come and go. We've seen players regain access after a new update is pushed. Unfortunately, if we do not have the User ID for your account it's difficult to determine what the cause is as we cannot pull up your info. If you made any changes on your device recently like downloading other apps I've seen random cases where they conflict with Madden Mobile, so uninstalling the apps recently downloaded could help. Clearing room on your device is recommended if you are near the cap.
Llaani06
4 years ago
I'm no where near my storage cap. I can try uninstalling some of my recent downloads.
Llaani06
4 years ago
@Llaani06 This is what I uninstalled.
Call of Duty mobile. PUBG mobile. Fnaf 6. Wheel of Fortune. I restarted my device and it loaded in.
I now have a screenshot of my Madden UID in case of any future problems. I'll see what happens when I try to play a seasons game
Llaani06
4 years ago
@Llaani06 It works 🥳
EA_Blueberry
Community Manager
4 years ago
@Llaani06

Glad to hear that! Strange that the other games had some factor in this. I suppose it may have been space related on the drive where you needed to free some up or some type of compatibility issue with those apps and this game on the device at the same time.

Thanks for coming backto let us know it worked so others can give it a go if they come across something similar.

Good luck on the field!
EA_Blueberry
Community Manager
3 years ago
@Llaani06 wrote:
@Llaani06 This is what I uninstalled.
Call of Duty mobile. PUBG mobile. Fnaf 6. Wheel of Fortune. I restarted my device and it loaded in.
I now have a screenshot of my Madden UID in case of any future problems. I'll see what happens when I try to play a seasons game

@yungbucks614

Did you try uninstalling some apps like what helped the player out above here? It may be related to space on the device or other apps conflicting with the game.
yungbucks614
3 years ago
I factory reset my phone, have over 100gb of space. I also downloaded the game on 4 other devices. It does the same thing. It has to be related to my account/data with the server.
EA_Blueberry
Community Manager
3 years ago
@yungbucks614

Do you remember what you were last doing in game before this happened?
yungbucks614
3 years ago
It was Wednesday afternoon around 1pm EST. I was doing the draft challenges waiting on the new arena to publish. I closed the app down and when I tried an hour later it crashed.
EA_Blueberry
Community Manager
3 years ago
@yungbucks614

Good morning. Do you get a spinning football icon before it crashes?
yungbucks614
3 years ago
Yes it happens immediately after I log in with either Google or Facebook. After about 15 to 20 seconds of a spinning football game just crashes
EA_Blueberry
Community Manager
3 years ago
@yungbucks614

Passed your details to the team and it's being looked at. I'll update you when I find out more. We're hopeful you'll be able to get into the game very soon.