Madden mobile auction house problems!!

I Lost 3,388,046 coins do to the auction house glitch. Early Monday morning 4/11/2016 sometime after midnight like I do every night. I bid on high value cards in hope that I might win one. To my surprise when I logged in around 10am est. the same morning the cards that I had lost to by way of out bid. When I went to claim my coins back on the lost bid cards I did not receive my coins back. The bids I did win. When I went to claim the card I never got the card or my coins. I contacted EA technical support team right away. They told me that there was a issue and there where working on a resolution or a fix. Told me to wait 24 to 48 and if I did not receive my coins or cards back to resume the case. Well it has been 48 plus hours. I resumed the case and got a call back. Again they admit that the issue is real and that they have had thousands of complaints and ask for more time to resolve the issue. The girl I spoke to was really nice to me and understood where I was coming from. Being a rewards member and spending the hundreds of dollars in this game to compete to have the best players is not easy. I explain to her and many here might agree that the only way to make coins is to spend real money because of all the bots in the game that hijack the auction house. My question then was if there is no resolution to my issue would I be entitled to get my real money back that I spent playing this game to earn the coins that I lost. She said to give EA more time to correct the issue and sent me a email link to this EA forum to share my issue with others having the same problem.  Hopefully as a community we can come together and bring this issue to EA and force the hand to recover are losses. I feel your pain community and also I feel real bad for people like me that have spent real money into this game and have everything you worked hard for be taken away. I challenge EA as a paying customer to make it right and protect the integrity of the game that most of us love.