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Ye3tTheChild's avatar
Ye3tTheChild
Not applicable
4 years ago
Solved

Madden mobile crashing on Easter

I'm trying to get on Madden Mobile 22 to play the special Easter day events but it keeps crashing. Like it gets most of the way there so it shows the spinning football but then the football stops and it crashes. Could it be because they are updating things or would it be something else?

  • EA_Blueberry's avatar
    EA_Blueberry
    4 years ago

    Good morning, Madden fans.

    Just logged in for the day to find out the team rolled out a fix last night. Glad to hear you're all able to get in.

    If you are missing any content from the event we'll need to have you submit a missing items claim via in-game. 

    1. Visit Settings
    2. Customer Service/Help
    3. Create a Missing Content/Items case

    Our Advisors will be able to investigate this claim and verify whether items will need to be added to your account. 

    Thank you for your patience around this and can't wait to reveal what we have planned for you in the next week!

65 Replies

  • Ye3tTheChild's avatar
    Ye3tTheChild
    Not applicable
    4 years ago

    @50M1ss1onCapI clicked help and then when I went to the page it selected missing content. I don't understand what I do kow

  • 50M1ss1onCap's avatar
    50M1ss1onCap
    Not applicable
    4 years ago
    @Ye3tTheChild
    in Madden Mobile....main page setting > under Help & Feedback click Help > that will take you to an external EA help page that logs the ticket > click select topic > in this case its 'Missing Content' > scroll down to 'Contact Us' > that will direct you to another page > Log in with your EA ID > click create new case > then fill out remaining info and submit ticket/case

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