Guys madden mobile isn't working on Android 6, it "crashes" on the tap here screen, I tap but it doesn't load.
Please guys help me
@Taylorleafs567@igorriegel@CesarSampaio@ScottieSlams@theberle
Sorry for the late response here. We are aware of and investigating this particular compatibility issue between the Moto G series of phones in combination with Android 6 and some of our mobile titles.
*Marked as solution for player visibility
Community Manager@cnc137@igorriegel@BigPun0325@Fael_Fernandess@Natan-Jara
Can you guys let us know if deleting your Google Play Services Cache gets you past this:
Go to Settings > Apps or Application Manager (this may differ depending on your device)
Scroll to All apps and then scroll down to “Google Play Services” app.
Open the app details and tap on the “Force stop” button.
Then, tap on the “Clear cache or data” button.
source: https://productforums.google.com/forum/#!topic/play/7HkDuIntmic
I have been having the same issues as the people above. Just updated to Marshmallow today and when I open up Madden Mobile I get the "Tap To Play" screen but it won't go past this. The first time I opened the app after updating Android I got into the game but it wouldn't let me click anything in there. I attempted then to clear my cache like you suggested but the same error occurred. I have a Second Generation Moto G.
Thanks
Community ManagerCan you try clearing the app cache as in my post here please: http://answers.ea.com/t5/Technical-Issues/Touch-not-registering/m-p/5201761#M46770
Do let us know if that helps or not.
I tried force stopping and clearing the cache and app data for Google Play Services and Madden Mobile, but it didn't solve the problem. I still get to the title screen and cannot tap to continue into the game.
