Madden Mobile-won't load

Shobhit
Thanks for contacting EA Customer Experience, my name is Shobhit. How may I assist you today?
you
my madden mobile
you
its stuck loading.
Shobhit
Hi
Shobhit
We apologize for the high wait time. We’ve been receiving heavy influx today
you
on the forum no one from ea has spoke, and 75 people have the same problem.
you
is there going to be an update?
you
or can i manually fix it?
Shobhit
I apologize for the technical difficulties that you’ve been facing with the game. I'll do my best to figure out a solution for you.
you
ok, its an ios 8, ipod 5
you
iOS 8.1*
Shobhit
That's the issue as game is not compatible with IOS 8.1
you
then how have i been playing it?
you
until this morning since the content update?
Shobhit
Our attempt is to look into this case at the same time, device a permanent fix so that we don’t have to face this issue ever again. This has been a prime reason for the delay.
you
so will this problem be fixed in 24 hours, or a week?
Shobhit
Some of the customers have reported this issue. Our developers are aware of it and are working for a resolution. We appreciate your patience while the issue is being looked into
you
alot of angry ea customers are depending on you shobhit.
Shobhit
I wish I could offer a time frame here. Honestly, because of the nature of this problem, we cannot estimate the exact time. I assure that our Studios would not make you wait longer.
you
i really hope so. thankyou for your help. i understand you cant fix the problem yourself.
Shobhit
I do understand how it feels when you pay for something and didn't receive the equal amount of good for which you have paid for.

this is the chat copied and pasted from start to finish. not really a help at all.