Hey, Madden NFL 21 Mobile fans!One of our Game Changers posted an FAQ on Reddit for questions surrounding Madden NFL 21 Mobile's game launch: 1) How do I get the Lamar Jackson Shades? You will first need to complete the Jalen Ramsey Master Series. Once you accomplish that, you will unlock that third series with the 81 OVR Lamar in the background. Complete the few events there to acquire the Lamar Jackson Shades. 2) What are those Red “R” coins? Those are Rep points. These are used to level up your The Yard avatar. Doing this unlocks additional uniforms/equipment and Cred currency. To see your progress for this, go to The Yard menu, then below your avatar (bottom-left of screen) you will see your avatar’s level and rep progression. 3) What are those black blobs that appear on my screen while playing? This is a bug and has been reported to EA. They are aware and working on it. As far as a possible fix, there is no specific timetable for one. FIXED 4) I am unable to click/access certain menus and buttons in game. This includes the hamburger menu, daily goals, inbox, back/store/home buttons on certain screens, etc… This is a bug and has been reported to EA. They are aware and working on it. As far as a possible fix, there is no specific timetable for one. If you get stuck on a screen where you can’t exit it by clicking back/store/home buttons, you will need to force close the app and re-open. FIXED 5) I am unable to link my EA account. OR: I linked my EA account, but did not receive the rewards. This is a bug and has been reported to EA. They are aware and working on it. As far as a possible fix, there is no specific timetable for one. 6) How can I create another Madden Mobile account on the same device? You can’t. One account per device. 7) My app crashes each time upon opening it. This has been reported to EA. They are aware and working on it. As far as a possible fix, there is no specific timetable for one. Note: For this specific bug, the only way to get around this for the time being is to delete and re-install the app each time you decide to play. If you decide to close the app and re-open, the crashing will ensue. FIXED 8) Where are my previous Madden Mobile teams, logos, Madden Cash, etc...? What about a Legacy-type mode like last season? There are no carry overs of any sort from last season's (MM20) game; nothing transfers since it's a completely new app. There is also no Legacy modes or teams for that reason. 9) Why can't I login with my Game Center account? Game Center is no longer an acceptable method of logging in or linking your account. Apple no longer supports it. 10) I receive the following error message upon loading the app: “Failed to initialize EA service.” Force close the app. 11) My app crashes every time I try to access the Madden Today map? This is a bug and has been reported to EA. They are aware and working on it. As far as a possible fix, there is no specific timetable for one. (FIXED) Devices no longer supported for Madden NFL 21 Mobile: https://answers.ea.com/t5/Madden-NFL-Mobile/Devices-No-Longer-Compatible-with-Madden-NFL-21-Mobile/m-p/9389013#M45942

@EA_Blueberry Hey how do I fix moving onto next master series stage. Says I didn’t beat the Ramsey but in fact I did. Did all 10 stages and have him on my team. Is this a bug?

can i unlink the ea account I put onto the phone and link a different one? @EA_Blueberry

While playing the game after every few seconds, my lock screen comes up and I have to unlock my phone to continue playing it. It's extremely annoying. I hope there is a solution.

Is there any way I can fix this gameplay bug? No one else seems to be having this issue. (BTW I'm on Kindle Fire HD 8)

@SchizzGod That sounds like it is a bug, I'm seeing others report that too. Letting the team know, thanks!

EA_Blueberry

Community Manager

6 years ago

Madden NFL 21 Mobile Launch Questions & Known Issues

Hey, Madden NFL 21 Mobile fans!

One of our Game Changers posted an FAQ on Reddit for questions surrounding Madden NFL 21 Mobile's game launch:

1) How do I get the Lamar Jackson Shades?

You will first need to complete the Jalen Ramsey Master Series. Once you accomplish that, you will unlock that third series with the 81 OVR Lamar in the background. Complete the few events there to acquire the Lamar Jackson Shades.

2) What are those Red “R” coins?

Those are Rep points. These are used to level up your The Yard avatar. Doing this unlocks additional uniforms/equipment and Cred currency. To see your progress for this, go to The Yard menu, then below your avatar (bottom-left of screen) you will see your avatar’s level and rep progression.

~~3) What are those black blobs that appear on my screen while playing?~~

~~This is a bug and has been reported to EA. They are aware and working on it. As far as a possible fix, there is no specific timetable for one.~~
- FIXED

~~4) I am unable to click/access certain menus and buttons in game. This includes the hamburger menu, daily goals, inbox, back/store/home buttons on certain screens, etc…~~

This is a bug and has been reported to EA. They are aware and working on it. As far as a possible fix, there is no specific timetable for one. If you get stuck on a screen where you can’t exit it by clicking back/store/home buttons, you will need to force close the app and re-open. FIXED

5) I am unable to link my EA account. OR: I linked my EA account, but did not receive the rewards.

This is a bug and has been reported to EA. They are aware and working on it. As far as a possible fix, there is no specific timetable for one.

6) How can I create another Madden Mobile account on the same device?

You can’t. One account per device.

~~7) My app crashes each time upon opening it.~~

This has been reported to EA. They are aware and working on it. As far as a possible fix, there is no specific timetable for one. Note: For this specific bug, the only way to get around this for the time being is to delete and re-install the app each time you decide to play. If you decide to close the app and re-open, the crashing will ensue.
- FIXED

8) Where are my previous Madden Mobile teams, logos, Madden Cash, etc...? What about a Legacy-type mode like last season?

There are no carry overs of any sort from last season's (MM20) game; nothing transfers since it's a completely new app. There is also no Legacy modes or teams for that reason.

9) Why can't I login with my Game Center account?

Game Center is no longer an acceptable method of logging in or linking your account. Apple no longer supports it.

10) I receive the following error message upon loading the app: “Failed to initialize EA service.”

Force close the app.

~~11) My app crashes every time I try to access the Madden Today map?~~

~~This is a bug and has been reported to EA. They are aware and working on it. As far as a possible fix, there is no specific timetable for one.~~
(FIXED)

Devices no longer supported for Madden NFL 21 Mobile: https://answers.ea.com/t5/Madden-NFL-Mobile/Devices-No-Longer-Compatible-with-Madden-NFL-21-Mobile/m-p/9389013#M45942

technical issues