Madden Nfl mobile- Account banned with no reason?

I have a family member here who could still play too, at least they could a bit earlier.

Not sure why some people would still be OK and others not if it was a connectivity thing.

There is absolutely no way I did something against the ToS, so I really don't know what's going on but I don't like it at all.

Still waiting. No response to my ticket or email.

I put in for a call back. I'll update how that goes.

Got the call back from Tech support. Nice guy, basically explained that tech support can really only help with normal tech stuff (connectivity, crashes, in game weirdness) and that since I have an account issue, I need to wait for the TOS people to contact me (they are the lets_talk@ea.com folks).

He assured me that they *would* be in touch, but that it could take up to 72 hours, which is really pretty bad, considering how much Madden I usually play! LOL. There is actually no way to call in to those people, that email is the only way you do it.

EA is a big company, lots of games, lots of people, processes, I get all that. Just wish there was some other process here, for turning around unjust bans.

Looks like I just need to be patient and let the process work itself out.

I'll try to update if I hear anything further.

Guys, no good news. I’m ukrainian and i can’t get them in touch, believe me, i tried with ps madden. They just don’t give a f.........c. I’m afraid that this situation have common roots with trouble in 2015 (yep, i searched in web). Sad, but true. I played for a few years, and i’m afraid i has to abandon mobile version before my madden in ps would not ban for the same attitude.

Wow - that stinks, brother.

I'm still hopeful, because of some other interactions with EA that I've had over three years of playing Madden Mobile.

It's never as fast as you'd like, but EA does try to do the right thing, I think.

I'm not giving up hope yet, I mean - I can at least let the 72 hour thing run out before I really get upset.

Man, hate to be partykiller, but this summer i’ve got pay back of new madden. I had long boring conversations with psn (who were shocked and asked me to give them our mailing with ea) and from ea i’ve got a big fat nothing. So, my faith is down. Hope in your region, things go better.

Still nothing from the TOS folks. Still waiting patiently.

I've now gone 24 hours plus without Madden. The tremors should stop soon.... :eahigh_file:

If it has been 72 hours, you should absolutely open a Help ticket and provide details about when you submitted your email to lets_talk and that you haven't gotten any contact yet.

Later on, when the East Coast US opens for business, the Help section will give you the option for a Tech Support person to call you on the phone. Choose this and complain there too.

It's one thing to have a long wait time, but where they do make sure to contact you within their own rules.

It's completely unacceptable for them not to respond within the timetable they themselves set.