Community ManagerMadden NFL Mobile 21 Support FAQ
Hey, Madden Mobile Community!
It’s an all-new game! Madden NFL 21 Mobile will launch on a brand-new app this year, granting more access to Madden than ever before. While we're always excited to get started with a new season of Madden NFL Mobile, we are also prepared to help players out with any account or technical issues that pop up throughout the season. Below is a Support FAQ guide if you experience any issues with our game. Hopefully you'll never have to go through this guide, but if you do and still need help, please reach out to us on these forums and we'll do our best to get out to you as quickly as possible. We're all in the huddle together.
Game Information
- Official Launch Trailer (HERE)
- The Yard Gridiron Notes (HERE)
- The Yard Breakdown/Video (HERE)
- The Yard Underground Shared Inventory with Madden 21 (HERE)
- How to create an Avatar (HERE)
- Overview of Madden NFL 21 Mobile per Game Changer Noobkill213 (HERE)
- Madden NFL Mobile 21 Gridiron Notes (HERE)
- Twitch channel (HERE)
- Official Discord channel (HERE)
- Follow us on Twitter! (HERE)
Account &Technical Help
- Controls, Account Linking, Game Modes, Marketplace, & More (HERE)
- Account Help & Ban/Suspension (HERE)
- How to get help within the Madden NFL 21 Mobile App (HERE)
- How to save your game progress (HERE)
- How to find your User ID (DO NOT POST PUBLICLY) (HERE)
- Need help outside of these forums?? EA Help on Twitter is available! (HERE)
- Need help with your account? (HERE)
- Know the rules for Madden NFL (HERE)
- How to dispute a ban or suspension on your account (HERE)
- I can't use league chat or login with Facebook? (HERE)
Mobile Troubleshooting
Answers HQ Guide & Forum Rules
https://answers.ea.com/t5/help/faqpage
If you need help, please search the forums before creating a new topic to see if you're able to find a solution to your question/issue in an existing post. Did it work out for you? Great! Let others on the post know what worked or what you did to fix it. The more verified solutions we have on these forums and us working together will help make this season as friction-less as possible.
See you on the field.
@EA_Blueberry wrote:
Hey, all!
Going to close this post down from further replies due to multiple issues being raised and it can lead to confusion. If you need help with your issue please copy and paste your reply to a new or existing post on our boards so we can reach out to you. Please let us know what type of device you have and what troubleshooting steps you've already tried (ex: restarted device, reinstalled app, toggled WiFi off/on, etc.)Please view this post for known issues at launch and information we're attempting to gather: https://answers.ea.com/t5/Madden-NFL-Mobile/Madden-NFL-21-Mobile-Launch-Questions-amp-Known-Issues/m-p/9374404#M45380
