Master Series Chest Doesn't Pop Up
For the jalen Ramsey master series event I am on stage 2 and the final chest I am unable to open because when I click on it nothing shows up and I cant progress on master series because of it. Please...
Forum Discussion
EA_Blueberry
Community Manager
Community Manager
@EA_Blueberry wrote:
The Madden team will need the following information:
- Device type and software version
- Madden User ID (DO NOT POST THIS HERE. PRIVATE MESSAGE ME YOUR MADDEN USER ID)
- What specific Masters Series stage and chest within that stage are you getting stuck at? (example: JuJu, Stage 8, chest 2)
- Are you able to claim it by toggling WiFi off/on, restart the app, or wait 1 minute and tap in different locations?
@sunsetboy4ever
Move you and a few other replies over here to the main thread. The team is aware of this happening and we could use some account examples for the QA team. Any help you can give would be greatly appreciated. 👍
It looks like others have been able to get the treasure chests to pop up via these workarounds, but we can't guarantee it will work for everyone.
- Force close the app
- Reinstall
- Toggle WiFi off/on
- Click on a different icon and then back on the chest
- Let the phone sit on that screen for about 2 minutes
EA_BlueberryCommunity Manager
Community ManagerThe studio is still aware of this happening and continuing to look into it. Here are some workarounds that seem to be helping other players out in the meantime. Thanks for hanging in there and our apologies for any confusion when the chest isn't popping up.
Workarounds:
- Force close the app
- Reinstall
- Toggle WiFi off/on
- Click on a different icon and then back on the chest
- Let the phone sit on that screen for about 2 minutes
- EA_Blueberry
@EA_Blueberry wrote:
The studio is still aware of this happening and continuing to look into it. Here are some workarounds that seem to be helping other players out in the meantime. Thanks for hanging in there and our apologies for any confusion when the chest isn't popping up.
Workarounds:
- Force close the app
- Reinstall
- Toggle WiFi off/on
- Click on a different icon and then back on the chest
- Let the phone sit on that screen for about 2 minutes
I'm afraid this is something the team is still looking into and we do not have any time-frame on it right now. A lot of players are having success with the workarounds above. Even if you tried reinstalling the game a week or more ago, it's worth try reinstalling again and ensuring your device has the latest software update. I'm sorry you're experiencing this and hope these workarounds can help you accomplish what you're eyes are set on.
Android Troubleshooting
https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-android/
iOS Troubleshooting
https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-ios-apps
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