Master Series Jalen Ramsey progress

My Master Series, will not advance. It's been

A MONTH.... this game evolves quickly, I have called and emailed about this situation several times. I have uninstalled, and reinstalled. I don't know what the technical issue is? But it needs to be fixed. As it stands now I will not be able to use the Master Series this year. That definitely give me a competitive disadvantage.

THIS IS NOT RESOLVED. 

Tdady216