Missing content madden mobile 22
On level 3 of ultimate kickoff for Joe Burrow I completed the task but game restarted. I reopened the game and didn’t receive any of the content I was supposed to which was first win content. Pleas...
Forum Discussion
@EA_Blueberry I've been missing quite a few rewards with and without crashes. Too many to enumerate, I check carefully for rewards now. Sometimes one just doesn't get them This is true for all events. Arena is the worse culprit especially, but Tour and Training Camp are not much better. Twice Gronk shards didn't update. The game is so full of glitches and bugs. I have followed all advice. Force closings, clearing caches... Solid wireless on a Samsung 9+ and Samsung 8+ with the only non-system app installed being Madden 22. Don't have these problems with other games. Only Madden 22. Yesterday for the first time ever playing Madden 22, I finally saw an Ads Stamina that was not greyed out. Tap on it, it goes to black and freezes. Did a force close, opened the app found Ads active, and saw 2 ads. Is this the way we're supposed to work this from now on? I'm assuming it will be active today. Really I'm not trying to be a hater. I am very angry this game has been ruined for me but hopefully it will one day be a pleasant game to play again. Right now only a refund would seem fair.
EA_Blueberry
Community Admin
Community Admin@jchapel
Okay, I just wanted to make sure we're not seeing a widespread report of cases related to what OP mentioned. If you can create a bug report on these forums specifically to the Gronk shards we can start to track how many others are impacted by it. Our Support team is able to grant missing content which is why we Forum Community Managers recommend reaching out to them. We are not able to grant this on our end. If you notice something missing right away, I advise creating an in-game ticket immediately so the team knows exactly when it happened which can make it easier for verification purposes.
Our refund policy for mobile game purchases can be found below if that is a route you wish to pursue.
https://help.ea.com/en-us/help/account/returns-and-cancellations
If you can submit another post about the ads not working we can look into that for you. I just tested it on my Samsung Galaxy S21 and it worked normally when I tapped on it from the main menu. We've seen it not work from both the menu and under a certain program, so it's important to know exactly where you're selecting it. Keep note of the time you successfully watched ads so we know when you were last able to watch them. I'm sure you've tried re-installing the app and checking the device for updates. We've had ads issues last season towards the end and while the team put out a recent fix, it's possible this might have popped up again from a new content update.
