Missing Content/Lack of Support
This is an open letter to EA (on behalf of myself and all loyal Madden Mobile enthusiasts who love Madden but who have paid good money and hard-earned currencies yet had issues with EA's apparent hal...
Forum Discussion
EA_Blueberry
Community Admin
Community AdminHey, @michaelkottler
Email Support was never discontinued, how many cases did you create at our help site?
Have you tried clearing your browser's cache if you're trying to access the site on PC? Have you tried doing it via a browser on mobile or by contacting Support via in-game from Settings>Help?
When there's a blank page that could be a caching issue that can be fixed. Here is how to do that
What you're going through surely sounds frustrating, please send me a case number of yours so we can make sure this has been properly looked into.
Thank you so very much for your reply to my post which was kind of a hail-Mary last chance attempt to get help and I very much appreciate your taking the time to reply and in so doing giving me hope.
One thing that confuses me: You stated that email support was not discontinued, but starting over a month or more ago every case I started with EA Help resulted not in the email support option to which I was accustomed and which worked so well, but with am email from EA Help with words to the effect that "We have discovered what may be an intermittent problem and want to discuss this with you on the phone..." followed by the non-working links to initiate phone support leading to weeks of frustration and finally me posting here as a last resort. So while I am very glad to hear that email support for Madden has not ceased, it sure seems to stopped for me.
In any event, I am really very super-happy and relieved to hear from you and want to work with you to resolve everything. However, I just got home from work after a long day and night (it is almost midnight here in California) and I am too worn out to follow through now. But as soon as possible I will follow the link you so kindly sent and follow the directions as well as provide you with case numbers so we can move forward. By the way, all my efforts to contact EA Help have been via my Android phone. Last season on a different Android phone and until around the Superbowl this season on my current phone, email support worked perfectly and all issues were resolved amazingly quickly.
In any event, I am elated that someone at EA got back to me on this so thank you very very much. I will post again as soon as I have time to follow your link's directions and also look up my case numbers. Thanks again for replying to my post.
Michael Kottler
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