Missing Content/Lack of Support
This is an open letter to EA (on behalf of myself and all loyal Madden Mobile enthusiasts who love Madden but who have paid good money and hard-earned currencies yet had issues with EA's apparent hal...
Forum Discussion
EA_Blueberry
Community Admin
Community AdminHey, @michaelkottler
Email Support was never discontinued, how many cases did you create at our help site?
Have you tried clearing your browser's cache if you're trying to access the site on PC? Have you tried doing it via a browser on mobile or by contacting Support via in-game from Settings>Help?
When there's a blank page that could be a caching issue that can be fixed. Here is how to do that
What you're going through surely sounds frustrating, please send me a case number of yours so we can make sure this has been properly looked into.
Here are the last few most recent case numbers I found:
56126219
56041776
56042212
53261284
54927887
54673450
54928558
54673450
I am sure some of those cases have to do with missing content or other game issues and some are related to the lack of email support. I don't recall at this point and no longer have access to the case summaries on EA Help. What I do know is that save for one issue I had with the UL Banner-buying section of UL sets not resetting after 24 hours (fixed by reinstalling MM per helpful instructions found in the EA Help MM forums), I have not had even one single issue resolved since EA apparently halted email support for Madden Mobile last May despite your assurance to the contrary. Discussions with other Madden Mobile players reveal that they too began receiving automated email responses when starting EA Help cases directing them to use phone support which did not work for them either.
I should mention that during one of my dozens of attempts to initiate phone support, which I never wanted in the 1st place bcuz email support worked great and was far more convenient, I did manage to land on an EA Help Phone support page which stated the hours that phone support was available but gave no option for initiating a call-back. Further attempts, and there were many, all resulted in the previously described phenomenon of the EA Help email links to initiate phone support leading to blank pages or case summary pages with no means to start phone support.
Thank you so much for being a thoughtful and professional EA representative and looking into this for me. I pray that this is the beginning of the end of what has been a long period of frustration in seeking just remedy for in-game issues, a return to access to email support and most importantly in these stressful times, a return to less worrying about receiving paid-for game content and just focusing on the great game of Madden Mobile itself.
Thanks again for all your help,
Michael Kottler
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