Missing Content/Lack of Support
This is an open letter to EA (on behalf of myself and all loyal Madden Mobile enthusiasts who love Madden but who have paid good money and hard-earned currencies yet had issues with EA's apparent hal...
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EA_Blueberry
Community Admin
Community AdminHey, @michaelkottler
Email Support was never discontinued, how many cases did you create at our help site?
Have you tried clearing your browser's cache if you're trying to access the site on PC? Have you tried doing it via a browser on mobile or by contacting Support via in-game from Settings>Help?
When there's a blank page that could be a caching issue that can be fixed. Here is how to do that
What you're going through surely sounds frustrating, please send me a case number of yours so we can make sure this has been properly looked into.
I did follow the link you provided to correct a possible cache issue by clearing my web browser cache. I followed the instructions provided by Google and successfully cleared my Chrome browser cache. Am hoping that I will not have to test whether or not it worked because you will have already assisted me in resolving my missing content and lack of EA Help email support issues. I realize that I didn't post my case numbers until early this morning and that it is a weekend so I won't expect that you have had time to look into my situation and provide assistance as of tonight (Friday 3/11), and will look forward to hearing back from you or another EA representative early next week. Thanks again for your help.
Sincerely - Michael Kottler
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