Missing Content/Lack of Support

First, thank you for looking into all of this for me. I appreciate your help. 

Second, regarding the CR Master's Series event that I never received and the 96 OVR selectable player I didn't get after winning the CR Season Mode event on my first try, how can we remedy this? I would MUCH rather be able to receive the CR Field Pass content I paid for than to have to go to my bank and dispute the $29.99 Google Play charge. Is there any way we can accomplish me gaining access to the missing CR Masters Series event and receive the 96 OVR Player of my choice? Or can another fair accommodation be made? I am not asking for anything more than what I paid for here, and again, would greatly prefer access to the CR Field Pass content over having to dispute the $29.99 charge with my bank. Please get back to me on this so I know how best to proceed regarding not getting my CR Field Pass content. 

Third, I take from what you have stated here that the issue of players not receiving a selectable 98 OVR player after winning the TS Super Bowl for the 1st time has been fixed and that I can proceed with playing both the TS Master's Series and TS Season Mode with confidence that I will receive the advertised 98 OVR players after completing the TS Master's Series and winning the TS Season Mode Superbowl for the 1st time. Correct.

Again, I deeply appreciate your time and assistance and hope you will reply again to verify my best shot at addressing the missing CR Field Pass content (never received the CR Masters Series and was not offered a selectable 96 OVR Player after winning the Superbowl in CR Season Mode on 1st playthrough). Please advise and let me know if the missing content can be restored, a fair replacement offered, or if I should seek a refund by having my bank dispute the $29.99 charge.

Finally, I am very hesitant to start new cases with EA Help for fear that instead of the wonderful email support I received in the past which promptly solved issues I will instead be automatically ushered into the phone support system which always ended up with me receiving email links to initiate EA phone support that sent me to blank pages or case summary pages with no means to initiate an EA Help Phone call. I spent well over 12 hours trying those links repeatedly, trying to get support from EA Help on this issue and getting zero results so I am anxious about renewing that vicious cycle. It is my fervent hope that when next I need to start a case with EA Help that email support will again be available because it is far faster, much more convenient, and ended in positive results whereas phone support did not work at all, not once. 

Please let me know about EA Help email support and my best bet on resolving the missing CR Field Pass content issue. Thank you very very much - Michael Kottler

First, thank you for looking into all of this for me. I appreciate your help. 

Second, regarding the CR Master's Series event that I never received and the 96 OVR selectable player I didn't get after winning the CR Season Mode event on my first try, how can we remedy this? I tried to go back to previously filed cases and got messages to the effect that the case(s) could not be found. I would MUCH rather be able to receive the CR Field Pass content I paid for than to have to go to my bank and dispute the $29.99 Google Play charge. Is there any way we can accomplish me gaining access to the missing CR Masters Series event and receive the 96 OVR Player of my choice for winning the CR Season Mode SB? Or can another fair accommodation be made? I am not asking for anything more than what I paid for here, and again, would greatly prefer access to the CR Field Pass content over having to dispute the $29.99 charge with my bank. Please get back to me on this so I know how best to proceed regarding not getting my CR Field Pass content. 

Third, I take from what you have stated here that the issue of players not receiving a selectable 98 OVR player after winning the TS Super Bowl for the 1st time has been fixed and that I can proceed with playing both the TS Master's Series and TS Season Mode with confidence that I will receive the advertised 98 OVR players after completing the TS Master's Series and winning the TS Season Mode Superbowl for the 1st time. Correct.

Again, I deeply appreciate your time and assistance and hope you will reply again to verify my best shot at addressing the missing CR Field Pass content (never received the CR Masters Series and was not offered a selectable 96 OVR Player after winning the Superbowl in CR Season Mode on 1st playthrough). Please advise and let me know if the missing content can be restored, a fair replacement offered, or if I should seek a refund by having my bank dispute the $29.99 charge.

Finally, I am very hesitant to start new cases with EA Help for fear that instead of the wonderful email support I received in the past which promptly solved issues I will instead be automatically ushered into the phone support system which always ended up with me receiving email links to initiate EA phone support that sent me to blank pages or case summary pages with no means to initiate an EA Help Phone call. I spent well over 12 hours trying those links repeatedly, trying to get support from EA Help on this issue and getting zero results so I am anxious about renewing that vicious cycle. It is my fervent hope that when next I need to start a case with EA Help that email support will again be available because it is far faster, much more convenient, and ended in positive results whereas phone support did not work at all, not once. 

Please let me know about EA Help email support and my best bet on resolving the missing CR Field Pass content issue. Thank you very very much - Michael Kottler