Forum Discussion

Anonymous

8 years ago

Approved

Missing Hurricane elite player pack

I got on Madden Mobile, it said 50,000,000 live events were played, but I did not get my elite player pack

technical issues

Anonymous

8 years ago

Approved

I only received one elite player pack from the hurricane live event reward. When most of my league received two or three packs. What's the deal EA?

EA_Barry
Community Manager
8 years ago
@RaiderRobbb @Mrbadsunshinejr @Hxracing @Dammdem @antman5883

Guys, we are aware of and looking into this issue currently.
- Anonymous
  8 years ago
  Approved
  So what's the deal because it's been three days now and nothing's happening in your guys side?? Plus I don't have the same issue as the other people you included me with.
- Anonymous
  8 years ago
  Approved
  Still waiting for an answer
  - EA_Barry
    Community Manager
    8 years ago
    @RaiderRobbb @Mrbadsunshinejr @DoratheKiller3 @Hxracing @Dammdem
    
    I have not anything on this since my last post here.
    
    Can I ask you guys to contact an Advisor so that we have a case logged for each of you on this.
    
    Click the following link to get started: https://help.ea.com/en/contact-us/
    
    For help with contacting an Advisor, please see this link: http://answers.ea.com/t5/Technical-Issues/How-to-contact-an-Advisor-via-EA-Help/td-p/5650100
    
    Thanks.
- Anonymous
  8 years ago
  Approved
  @EA_Barry
  i have recieved no rewards for the hurricane relief event, customer service reply to me stating problem has been fixed and affected players have recieved their rewards, but i’m still yet to receive anything. They seem unwilling to help, it took more than five emails for one of them to send me a link to here and i’m unsure as to what good this will do me.
  i don’t understand why ea support send me here to help resolve my issue, when a community manager has posted here advising to open a case with customer support.
Anonymous
8 years ago
Approved
Same thing with me