Missing Hurricane elite player pack

I received no player at all, yet am told that the "issue has been resolved and all accounts received their player." I also got some bogus initial answer in which the customer service rep made a comment, obviously not having read what my issue actually was, saying that each elite player is regarded as equal insinuating that I had an issue with the players given away. I have no issue with any players simply would like the item the game indicated I would get. To have my issue simply closed with no resolution other then "check the message boards" is unacceptable. Highly disappointed in both the customer service!

Can't get the Elite as specified by the event but I can get a pro-pack? 

"I do know it will certainly help you to regain some quick progress in the game." a pro-pack is 7500 madden coins, I purchase on every day and it does not help. Please tell me how yet another would help me?

Contacted adviser twice after my case was closed with no resolution. Response was a joke.

@EA_Barry

i have recieved no rewards for the hurricane relief event, customer service reply to me stating problem has been fixed and affected players have recieved their rewards, but i’m still yet to receive anything.  They seem unwilling to help, it took more than five emails for one of them to send me a link to here and i’m unsure as to what good this will do me.

i don’t understand why ea support send me here to help resolve my issue, when a community manager has posted here advising to open a case with customer support.

I play madden mobile on my iphone 6s and still haven't received my hurricane cleanup packs from around September 18. All my friends have got it and I opened cases and they told me to go here. Please help me. My IGN: MrAnonymous