New Year's 95 OVR Calvin Johnson not unlocking

I told you guys it would be a "too bad" or [Removed inappropriate comment - Admin]

@EA_David

But tell me david....

- How much OVR would that card have then?

- How is it possible that the wrong cards got unlocked?

- How is it possible to design a event in such a way, that it is possible to confuse ppl in wich card to exchange? The right OVR from the right event.

- How could players clearly distinguish the +5 bonus version from other cards?

See screenshot... it only mentions the OVR not the perks....

@EA_David .. my card was the 93 OVR (+5) version of Calvin Johnson. You mean to say they pulled how many logs of how many players and just determined that all of us traded in the wrong card. I'm tired of getting screwed by EA sports . Maybe it's not your decision but it's wrong. At least in my case. I play this game alot because it's fits my schedule better than console. But once again EA is leaving us hanging with a blanket reaponse. It was nice while it lasted but I'll find something better to occupy my time and spend my money on. Good luck Madden Community. 

David given fact that there was so much confusion EA should give us our players back at the very least.  It’s pretty ridiculous the way this is being handled.  There has been nothing but problems with the game all year, and it’s unacceptable.  

Just received my get well package... see email below.

@EA_David

I have uploaded a screenshot that confirms it's the correct card, and in fact EA confirmed it when they got me a token to replace the one that would't unlock. I just needed it unlocked so I could finish the exchange.

More information from you is needed.

David nothing against you as you are just the messenger but EA as a company are failing and the reason they are failing is because they don’t look after their customers. I’m done here, and with madden forever. The festivous pack has still not been resolved and they admitted they put up the wrong info but still cannot make it right.

Goodbye my football friends and stay safe.

EA...........do one!

Ok EA.... now you did it.... now I'm really pissed off....

You put my case on "resolved" without any communication at all? With no compensation at all? Is this the way you handle your customers? People put actual money into this game and you treat them like they are worth nothing.

Also on this forum you gone mute regarding this matter.

You are pushing people away.... you are pushing customers away...

Is this the company you want to be?

Tell me...

Why should I continue playing?

Why should I ever put money into this game or any game by EA at all ever again?

I complained about the case being put on resolve.... they basicly told me to shut up. They wont give me more information.

I lost Feast Derwin James and got the same run around. Shameful customer service. 

@EA_David

EA has gone mute about the whole matter. Can we get an update?

Is the matter still being worked on, or not?

We are left here in limbo....

I'm sorry, but I don't have any good news. 

The response we've received is that the upgrade was working as intended, and we got some card IDs for the appropriate cards that needed to be the traded in for the upgrade. 

Checking the logs, it looks like the appropriate cards weren't traded in, so unfortunately we aren't in a position to assist further. 

Again, I'm sorry that I couldn't help here.

@EA_DavidThank you.

I disagree with the decision, but it don't matter.

I'm moving away from this game and from EA. EA's support has been an abomination.

They broke my spirit to play and grind this game anymore or any game by EA for that matter.

Also the lack of respect by customer "support" for paying customers is a sign of "thank you for your money, but further you mean nothing to us. For you we have 10 others to give us more money"

If that is your corporate strategy it will eventually bring you down as a company.

EA, you are a disgrace to call yourself a game maker. For me you are a game breaker.