Community Manager
Hi, on the No. 1 Prospect event says First win you get an automatic 1 x 11-32 pick badge. I spent a TON of resources getting to that point and how 3 days in a row I have played the No. 1 Prospect event and have gotten zero pick badges. I’ve tried to contact EA help as well and no response. What’s going on with that?? Thanks in advance
I also have this issue on 2 days of my first win pack
The No. 1 Prospect event has been an awful waste of stamina so far.
Community ManagerHave you tried reaching out to EA Help on Twitter or submitted a case in game to see if they can check your account for you? There's two events you should be able to get the first win pack from. They should be able to see what you've received from each event to provide a missing badge if you didn't receive it.
Cases can also be submitted in game from Home in the top left>Settings>Help/Customer Service. Do not select report a bug as the category. Submit the case as a missing items claim.
Trust me, I’ve tried to contact EA help resources. Was on chat for 2.5 hours yesterday. They said I did do the events correctly and got a 2-3 badge and that’s all they thought I should get. They also saw I got zero 11-32 pick badges now going on 5 days of that event being played. I told them to look at the guide and sent screen shots. They said they didn’t think it was guaranteed??? Your guide is the same as everywhere else EA has posted so I am so confused and feel ripped off that we are not getting what it says we should.
Community ManagerDid you do the Draft Tournament? That really helped me get some 90+ Draft players with the rewards it was granting. The gem to reward value was great from what we've been hearing from the community.
@OSUHunter86
Only the one I highlighted is guaranteed on the first win. All the event titles mention prospect, are you sure you might not be mistaking the events?
