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michaelkottler's avatar
michaelkottler
5 years ago
Solved

Not Awarded 2.5 Million Tokens For Auction Sale / LvL Reqs

On Sunday 4/11/21 at about 4:30 PST I sold a 96 UL Tony Romo player for 2.5+ million tokens but on checking my currencies saw that I had not received the 2.5+ million tokens. I should have over 4 mil...
technical issues
  • EA_Aljo's avatar
    EA_Aljo
    5 years ago

    Hi there, @michaelkottler.


    For help with missing content, please try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll look into this for you. Thanks!

EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
5 years ago

Hi there, @michaelkottler.


For help with missing content, please try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support. They'll look into this for you. Thanks!

michaelkottler's avatar
michaelkottler
5 years ago

Thanks. But I did open a case with EA Help who  advised me to post here in the hope that a moderator would take interest and somehow help sort this out. They said they aren't able to assist me further. So O posted here. Needless to say, I am very disappointed that I didn't receive the 2.5+ million tokens from my auction sale. Been having other currency issues (like Madden Today Token Blitz awarding me only 3250 tokens instead of the usual 6450 on 1st win due to all my boosts) so I made a new case just re: the token blitz, EA Help called back nine minutes later and then after 20 seconds of office sounds and no voice replying to my "Hello", the call dropped. No call-back. I have to say I've noticed that this year EA Help honestly hasn't been much "Help" at all, and as a long time fan and big supporter, this saddens and frustrates me. I make a case, they tell me to post here, here I'm told yo create a case. I see a circular pattern here lol. But seriously, I feel pretty bad about not receiving the 2.5 million tokens on my 4/11 sale of the 96 UL T Romo and would truly appreciate some assistance in being compensated for these missing tokens. 2.5 million is a lot, too much to let slide as I have numerous other currency shortages. So please: help! 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @michaelkottler 

    Do you use Twitter or Facebook? If so try contacting our support through those platforms. Also, if you want to try speaking with someone on the phone again, I'd recommend opening another case. Possibly, there was a technical issue at the time they called you back. Missing content should be able to be investigated by an advisor.

    • michaelkottler's avatar
      michaelkottler
      5 years ago

      Thanks for your advice EA_Aljo. I should take it but I've already spent soooo much time on this and other issues it's ridiculous. Players shouldn't have to spend literally hours posting, checking for replies, making new cases again and again only to be directed in circles. What happened to EA Help? It used to be, well, helpful. I don't want to have to make a FB post and post on Twitter. I just want my tokens! And if you can't help me, who can? This is frustrating. 

      Here's the text from an EA Help survey I just submitted for whatever it is worth to whoever is listening.:

      On 4/11/21 I sold at auction a 96 UL Tony Romo player for 2.5+ million tokens but did not receive the 2.5+ million tokens. I created a case and was referred to post about this issue on the EA Help forums which I did. Almost ten days later and I'm still short 2.5+ million tokens. Also since 4/11 the Madden Today Token Blitz has been awarding only 3250 tokens instead of the normal 6000+ with all my franchise boosts. I've reached out to EA Help again and again re: these and other issues and have not received anything close to approaching real help. In the past, EA Help was great! But ton to the forums. I need real helo, please! This year every case is just passed, if you'll excuse the pun, on to the dev team or I'm asked to post my concerns on the EA Help forums. As a long time fan and big supporter of MM, I feel that I and everyone like me deserve actual resolutions to problems with MM. I know it's not your fault but I feel frustrated, like MM just doesn't care anymore. 2.5+ million tokens is a lot to me. I would appreciate receiving those missing tokens and I'd appreciate it if Madden Today Token Blitz would award the correct amount of tokens. I have tons of screen shots showing how my token blitz awards have gone up over the year so I know I'm not imagining this. For eight days I've been shorted about 3000 tokens. That's 24k tokens. But the most salient issue is not receiving the 2.5 million tokens from my 4/11 auction sale of a 96 UL T Romo. Please help me recover this huge chunk of missing currency and please address the token blitz issue. Please! I've spent so much time creating cases and troubleshooting and posting to the EA Help forums all to no avail. So please, help me recover the missing 2.5+ million tokens and restore the token blitz award to the normal (with my boosts) 6000+ tokens. Please! Thank you! - Michael Kottler

      • EA_Aljo's avatar
        EA_Aljo
        Icon for Community Manager rankCommunity Manager
        5 years ago

        @michaelkottler 

        I agree you shouldn't have to spend hours on this. Unfortunately, we can't help with missing content on Answers HQ. The best I can recommend is that you continue to go through our other support channels. Opening a case or going through Twitter and Facebook should get you in touch with someone.

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