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Anonymous's avatar
Anonymous
Not applicable
8 years ago
Solved

Not compatible with Galaxy S7?

Played the game yesterday, went to open the game and it said an update was needed.  I tried to update and it sent me to the Google Play Store and there was a message that said my device was not compatible. 

technical issues
  • Anonymous's avatar
    Anonymous
    8 years ago
    Try this. I have the Galaxy S7 too. It worked for me.

    Make sure your Google Play Store app is up to date. It should be version 8.3.73 or later.
    In Settings -> Display -> Screen Resolution, make sure you are running at FHD+ or WQHD+ resolution (not HD+ resolution).
    In Settings -> Apps -> Google Play Store -> Storage, tap Clear Data. Only clearing the cache is not enough.
    Reboot the device before retrying the game

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  • Anonymous's avatar
    Anonymous
    Not applicable
    8 years ago
    For some reason, clearing the data for the play store in settings did the trick. I am able to play again.
    Thank you
  • Anonymous's avatar
    Anonymous
    Not applicable
    8 years ago
    Try this. I have the Galaxy S7 too. It worked for me.

    Make sure your Google Play Store app is up to date. It should be version 8.3.73 or later.
    In Settings -> Display -> Screen Resolution, make sure you are running at FHD+ or WQHD+ resolution (not HD+ resolution).
    In Settings -> Apps -> Google Play Store -> Storage, tap Clear Data. Only clearing the cache is not enough.
    Reboot the device before retrying the game
  • Anonymous's avatar
    Anonymous
    Not applicable
    8 years ago

    This worked for me.

  • Anonymous's avatar
    Anonymous
    Not applicable
    8 years ago
    Update will not install as it says my device is not compatible

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