Forum Discussion

4 years ago

Solved

Players disappearing mid-play

I realize this sounds absurd, but several times I’ve experienced where my player (or sometimes ALL players) suddenly disappear. This has happened on kick off returns, normal play, and also on PAT. On...

technical issues

EA_Blueberry
4 years ago
@bohemeth000

Try reaching out to our Support team to see if they can look into this for you on an individual account basis. There doesn't appear to be any planned compensation for this by our staff so I cannot guarantee it can be done, but it doesn't hurt to ask.

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bohemeth000

4 years ago

Device is iPhone 8+, all iOS updates applied. Ran through all the basic trouble shooting, including reinstalling the app.

Also reduced the graphical slider and even turned off all sound FX. Still experiencing the problem.

Is there an easy way for me to share the screen cap video with you?

EA_Blueberry

Community Manager

4 years ago

@bohemeth000 It can be shared if you're able to save the file and either upload it here or to YouTube.

Does it happen when you're running a recording program in the background or other apps running while you're playing?

bohemeth000
4 years ago
No - I'm not recording in the background or running anything else. I do the recording of the replay, or in one situation (where I can't play anymore) I start the recording after the issue already happens.
I'll upload to YouTube and post links here.
bohemeth000
4 years ago
@EA_Blueberry
Disappearing Players: https://youtu.be/vqi960IkHik
Suddenly Can't Play: https://youtu.be/Y9Wa2_qXH8w
- EA_Blueberry
  Community Manager
  4 years ago
  @bohemeth000
  
  Thank you! This appears to be a known issue that's being looked into. Does it only happen near the red zone for you?
  - bohemeth000
    4 years ago
    Now that you mention it, it does seem to occur in the redzone.
- NickNameW
  4 years ago
  I wonder if its judt a thing with the lions because that's the only team i play with and this has happened to me multiples times while playing online