Forum Discussion
5 years ago
@EA_Blueberry Thanks for such a quick response. I'm on pretty much 24/7. It can happen right after logon or after playing a while. It is always before the match fully loads. ...90%, 94%, 99% - app closes or sometimes it gets to 100% then closes and the 'match overview' screen never appears. Mostly in arena, sometimes LeagueVleague, sometimes league tournaments and head-to-head. I do not play OverDrive.
Always on WiFi
Checked with leagueMates, only ipads/tablets. All the "phone" teams say a crash is rare.
Always on WiFi
Checked with leagueMates, only ipads/tablets. All the "phone" teams say a crash is rare.
EA_Blueberry
Community Manager
5 years ago@MaxDoubt222 Have you tried removing the WiFi network from your device and re-added it?
Do you have a gaming router where you can add either a 2.4Ghz or 5.0Ghz channel? I was experiencing this issue from time to time on one of the channels and upon switching I hardly ever get it anymore.
Do you have a gaming router where you can add either a 2.4Ghz or 5.0Ghz channel? I was experiencing this issue from time to time on one of the channels and upon switching I hardly ever get it anymore.
- 5 years ago@EA_Blueberry I have had 2 routers this season as I needed a new one. Both had this issue. I will try the above tip. Yes, router supports 2.4Ghz or 5.0Ghz.
Just to make sure were on the same page, the iPad isn't getting disconnected from the server or WiFi, the game crashes/closes/shuts and needs to be reopened.- EA_Blueberry5 years ago
Community Manager
@MaxDoubt222
Just to cover all bases, you've done all these troubleshooting steps?iOS Troubleshooting
https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-ios-apps
- 5 years ago@EA_Blueberry Everything but reinstall. Would rather lose some matches hereNthere than my entire team- not worth the risk.
It also happens quite often with daily drills but the resume feature catches it so it's not costly/noticeable.
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