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MaxDoubt222's avatar
MaxDoubt222
5 years ago

Please, Please, PLEASE EA, fix your ipad crashing software!

I know many teams like me that are tired of the ipad crashing all day long. How many Championship tournament results are just garbage because someone got screwed out of and entire drive? Where is the...
technical issues
EA_Blueberry's avatar
EA_Blueberry
Icon for Community Manager rankCommunity Manager
5 years ago
@MaxDoubt222 Have you tried removing the WiFi network from your device and re-added it?

Do you have a gaming router where you can add either a 2.4Ghz or 5.0Ghz channel? I was experiencing this issue from time to time on one of the channels and upon switching I hardly ever get it anymore.
MaxDoubt222's avatar
MaxDoubt222
5 years ago
@EA_Blueberry I have had 2 routers this season as I needed a new one. Both had this issue. I will try the above tip. Yes, router supports 2.4Ghz or 5.0Ghz.

Just to make sure were on the same page, the iPad isn't getting disconnected from the server or WiFi, the game crashes/closes/shuts and needs to be reopened.
    • MaxDoubt222's avatar
      MaxDoubt222
      5 years ago
      @EA_Blueberry Everything but reinstall. Would rather lose some matches hereNthere than my entire team- not worth the risk.

      It also happens quite often with daily drills but the resume feature catches it so it's not costly/noticeable.
      • EA_Blueberry's avatar
        EA_Blueberry
        Icon for Community Manager rankCommunity Manager
        5 years ago
        @MaxDoubt222 If you sign in with Facebook or Apple you won't lose your team because it's all saved to the cloud. If you haven't re-installed it's very possible the app has corrupted files and this should help fix that.
    • MaxDoubt222's avatar
      MaxDoubt222
      5 years ago
      @EA_Blueberry OK, We have performed ALL the steps outlined above. Nothing has changed, iPads continue to "crash on load". Even cost us a tournament, well down by 4 with 1 drive left and crash.

      If 99.9% of these crashes happen before the kickoff, why not fix the RESUME? I've seen it twice this season in LvL? Is the timing off? Works great for drills.
      • EA_Blueberry's avatar
        EA_Blueberry
        Icon for Community Manager rankCommunity Manager
        5 years ago
        @MaxDoubt222

        I believe when it doesn't show up that could be due to the match no longer being eligible to resume in order to prevent exploitation.

        Do you get the option under preferences within the game's settings menu to adjust the graphics down a bit? That will improve performance and may prevent crashes.

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