Forum Discussion
@MaxDoubt222
Just to cover all bases, you've done all these troubleshooting steps?
iOS Troubleshooting
https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-ios-apps
It also happens quite often with daily drills but the resume feature catches it so it's not costly/noticeable.
- EA_Blueberry5 years ago
Community Manager
@MaxDoubt222 If you sign in with Facebook or Apple you won't lose your team because it's all saved to the cloud. If you haven't re-installed it's very possible the app has corrupted files and this should help fix that. - 5 years ago
@EA_BlueberryYeah, had last season's team connected to Facebook and lost my team because changing passwords. Good thing this season had already started. I know this was an ipad/itunes/facebook issue but still, lost total access just the same.
I run a league and would rather not chance the 'ole, "really you won't lose anything" route. Many friends have tried the reinstall and no difference, still crash at 99-100% load. It didn't solve the issue for any of them. I tried reinstall on my son's iPad and it made no difference.If I'm on madden for 3 hours per day, it may happen twice in that time, maybe not at all til tomorrow. But it is coming, just hope it's not the wrong match. Can't recreate it. I do feel if I check a couple of things out between drives it seems less frequent that drive 1, drive 2, drive 3.
Been trying to pay attention to anything I can. It seems as though loading new match zooms to 100%, pretty safe bet I'm good. If it loads and pauses at 99% for the slightest moment, there's a chance of app shut even if it gets to 100%. My ipad is newer, but others have older ones. Again, all my phone users don't even know what a crash is! lol
Wish I had more to give you and thanks again for the help.
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