Community ManagerThank you for raising this and a couple questions for you both.
When these crashes happen, how long were you playing for before it happened?
Are you playing on a WiFi or mobile network connection?
We can dive into troubleshooting if you're up to see what we can do to help avoid this from constantly happening. I'll be sure to pass your thoughts on this along to the team though, I completely understand how it can be annoying and frustrating when you're investing stamina/tickets.
@EA_BlueberryLol Blue you have to admit that 50% or more of the time it’s their Servers that crash or get overloaded and it locks up the game or shuts you down!
The game is famous for crashing when playing the weekly Live NFL games during the actual football season! It’s notorious for crashing and has nothing to do on our end.
But you know that as we’ve discussed it many, many times over the last several seasons, right?
Love ya Blue!!!
Community ManagerThere are authentic cases where servers will crash for the masses and most of the time it's due to very high traffic. I know with the pandemic a lot more players were playing online so ISPs were getting slammed with traffic, which also factored into some lag and instability because of this unexpected event. The feedback on better servers is authentic and we'll always pass that along to the team to make sure they are aware this is where players are experiencing the negative aspects of our game.
It's still always important to run through the basics when it comes to troubleshooting crashes though just to cover the bases in the event it could be a local network issue and improve connectivity if possible. When those steps fail we can rule out it's not a local network problem which helps us understand what is going wrong around the time of the incident for our teams on the back-end to help mitigate it from happening in the future, if that makes sense.
