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d2fadfff034710b's avatar
d2fadfff034710b
8 years ago
Solved

Purchase Failed-We're Sorry But The Transaction Was Not Successful.

Have this error message in Madden Mobile on my Samsung Galaxy S7 which keeps popping up every time i open the app or switch apps then switch back to it. Purchase Failed-We're Sorry But The Transactio...
technical issues
  • d2fadfff034710b's avatar
    d2fadfff034710b
    8 years ago
    After maintenance today i logged back in to find my issue has been resolved thanks for your help Barry
EA_Barry's avatar
EA_Barry
Icon for Community Manager rankCommunity Manager
8 years ago

@d2fadfff034710b7

Can you let us know if the following specific steps help you with this please.

  1. Make sure your Google Play Store app is up to date.  It should be version 8.3.73 or later.
  2. In Settings -> Display -> Screen Resolution, make sure you are running at FHD+ or WQHD+ resolution (not HD+ resolution).
  3. In Settings -> Apps -> Google Play Store -> Storage, tap Clear Data.  Only clearing the cache is not enough.
  4. Reboot the device before retrying.

Thanks.

d2fadfff034710b's avatar
d2fadfff034710b
8 years ago
Hi Barry thank you for the reply.
1. Play Store version is 8.4.19
2. Screen Resolution is WQHD
3. Cleared Data as requested from Play Store app.
4. Rebooted and retried worked briefly as soon as i switched out of the app into another then back again the error appeared again.
  • EA_Barry's avatar
    EA_Barry
    Icon for Community Manager rankCommunity Manager
    8 years ago

    @d2fadfff034710b7

    Thanks for that info. Let me see what I can find out for you on this.

    • DefundThe1RS's avatar
      DefundThe1RS
      Rising Novice
      8 years ago

      I am getting the same message. I tried to make a purchase and got an error, but then this message kept popping up. I then went on my second device and made the purchase just fine. I have tried deleting the app and updating my iOS. 

    • 13866762's avatar
      13866762
      8 years ago
      Platform: iOS
      User ID: 13866762
      Time: Last attempt 13:03 CST December 19th (uncountable times for the last 5-6 months)
      Region: USA
      • Anonymous's avatar
        Anonymous
        8 years ago

        What worked for me was:

        Delete the app and then redownload it

        sign in as a new user and create a new account

        make an in app purchase in the new account, which worked

        Then I deleted the app, redownloaded it again

        signed in under the old account

        in app purchases worked again!

    • Anonymous's avatar
      Anonymous
      8 years ago


      I tried all of those steps three times.
      i was on the phone with EA twice today

      the first time they blamed Apple.
      i called Apple They found nothing wrong
      I can buy items on the Apple store and every other web site or app.

      i called EA again. they called back had me on the line for 47 minutes before they disconnected me.

      no one called me back.

      This is horrible.
      there are good packages to buy now and they won’t take my money.
      The Christmas Freeze packages are up.

      i can’t update my team.!
      even worse , I’ll be out of cash to even play the game!

      are they going to refund all of the money I spent this year?
      Its been like this for 3 days!!!
      id give up except I spent over $5,000 this year alone!

      Please get get back to me fast!

      • Anonymous's avatar
        Anonymous
        8 years ago
        Hundreds of people have this problem...all platforms but EA keeps blaming everyone but themselves. Is there a more tone deaf gaming company?

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