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d2fadfff034710b's avatar
d2fadfff034710b
8 years ago
Solved

Purchase Failed-We're Sorry But The Transaction Was Not Successful.

Have this error message in Madden Mobile on my Samsung Galaxy S7 which keeps popping up every time i open the app or switch apps then switch back to it. Purchase Failed-We're Sorry But The Transactio...
technical issues
  • d2fadfff034710b's avatar
    d2fadfff034710b
    7 years ago
    After maintenance today i logged back in to find my issue has been resolved thanks for your help Barry
EA_Barry's avatar
EA_Barry
Icon for Community Manager rankCommunity Manager
8 years ago

@d2fadfff034710b7

Can you let us know if the following specific steps help you with this please.

  1. Make sure your Google Play Store app is up to date.  It should be version 8.3.73 or later.
  2. In Settings -> Display -> Screen Resolution, make sure you are running at FHD+ or WQHD+ resolution (not HD+ resolution).
  3. In Settings -> Apps -> Google Play Store -> Storage, tap Clear Data.  Only clearing the cache is not enough.
  4. Reboot the device before retrying.

Thanks.

Anonymous's avatar
Anonymous
7 years ago

I also have purchased 2 -1.99$ packs on a limited time offer for a selection of elite card and madden cash , we'll I was charged twice but only received one of the offers. I was charged twice and now I'm also seeing the same purchase failed . Note when I did first buy the offer it showed the errors of purchase failed. I have the screen shot and can help you prove my case. Who can I email and wait for my refund. I want the offer not my money back.

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