Just because there's an explanation for it doesn't make it right or ok. Here's the thing @EA_Blueberry we only get gold players. Would you spend $230 on JUST gold players? Did you think any of us would spend $230 on JUST gold players? Ea doesn't even have the decency to give us the chance to let us be able to pull elite players (or anything better than just gold players) for 40k coins. I'm all for stuff not being easily available for the sake of value and being worth it, but there is a point to when you start spending so much whatever (time, currency, in game and real) that it's a slap in the face and a big fu to only get gold players. Like for the toty program. I often only received on average 3-5 emblems by the time I was done playing the exact same event hundreds (4-600+ times) in a row. Consecutively non-stop. I'm not saying we all should be able to get all of the best, but we should be and feel rewarded and NOT bamboozled and taken for a ride when we come up short. We're playing a game for crying out loud NOT trying to win a life changing lottery. I really do appreciate you responding to this post because with all I've had and have to deal with this game this season and all I've spent in vain, for NOTHING between these last two programs, I can't see or believe how our (the player's) experience is important to ea. And it's not just me, there are tons of others and we can only imagine those who don't frequent any forum. Y'all say one thing, but, we experience the complete opposite. Now don't get me wrong, I know it's a big win to get these highly sought after players, but, it's not going to hurt y'all to make this game more rewarding like it used to be. I mean y'all have even cut back on pack value but boosted the prices and the player ratings and they already don't perform according to them anyway (consistently) just to name a couple. It is a game we play to enjoy. There's no reason this game should be where it is now compared to how great it was before last season on back. With all of the real hard earned money we spend on/in this game it shouldn't be complicated for y'all to reward us better than this. It's bad enough we don't and can't get even some of the players we want, but for y'all to only give us gold players with not even a sprinkle of anything better, essentially selling them for 40k is ridiculous and absurd to say the least. And far as the ah, I do utilize that, but since we don't have full or much control over any of it, we're not even guaranteed to get top dollar, so to speak, because of the unknown regulations, hand and control over it by ea. Shucks, we don't even do transactions with other humans/players right? This game has always had its fair share of problems since its inception, but NEVER extreme as they have been this season and to add insult to injury y'all took away sets. Hands down the most important and vital aspect of this game. The point is blueberry, that we play this game to enjoy it because we want to, we like and love the Madden franchise. But things like this happening all of the time takes even more away from player experience on top of ALL of the problems we have to deal with that we have absolutely no control over. Amongst other things, In one weekend alone (Friday evening through Monday morning) I had well over 150 network timeouts. 150. Yet I'm still here playing and supporting this game. Doesn't that count for something? Or is it like when customer service says "if there's enough people, it'll get escalated"? And nothing was or is wrong with my service, by the way. Y'all really need to take into account our experience, or lack there of, and put yourselves in our shoes sometimes. How would you feel if you worked two (or just one) jobs, loved to and do play Madden mobile (or anything) more than you should, spend way more than you can and should on the game only to ALWAYS feel duped and come up short? I'm all but certain that the average player doesn't have an infinite cash source to spend but, does have a job(s), life and family. It's not a fluke or a coincidence that a plethora of people complain about this game at the rate and on the scale we do and it surely isn't just for the sake of doing it. No matter how rare a player is, we should NEVER be able to spend millions on a single event only to get nothing but gold players or to feel completely taken. Y'all can and have to do better than that. Especially with how not so great the game is this season. I know I'm not the only one and some have spent more to no avail, but I spent $230 only to get nothing but gold players. I hope you/y'all see it from the player's side/perspective and really take this into consideration. Thank you.
Community Manager
