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EA_Barry's avatar
EA_Barry
Icon for Community Manager rankCommunity Manager
5 years ago

Re: Bug report- madden mobile 21

@HOFBALLER19 

Restart your device and then try the following: 

If your mobile device meets the requirements but your game is still crashing, you can try lowering the Quality settings in the game’s menu:

  1. Tap the menu icon (the three lines on the top left corner of the main menu).
  2. Tap the Settings cogwheel.
  3. Tap Edit next to Preferences.
  4. Under the Visual section, drag the Quality setting down to a lower setting and see if your game stops crashing.

If you don’t have the option to adjust the Quality settings, then your device is most likely on the lower end of the minimum requirements.

https://help.ea.com/en-us/help/madden/madden-nfl-21-mobile/troubleshoot-issues-in-madden-nfl-21-mobile

12 Replies

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  • HOFBALLER19's avatar
    HOFBALLER19
    5 years ago

    I mean can you patch so this doesn't happen on fire hd6 4th gen and also tell me if this device meets requirements

  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Manager rankCommunity Manager
    5 years ago

    Hi, @HOFBALLER19 

    I'm afraid Amazon devices are not supported for Madden NFL Mobile.

     

    The game isn’t working on my device

    You’ll need a device with OGLES 3.0 and 1G RAM to play. That means it will have specs equivalent to the Samsung Galaxy S5 or newer for Google Play devices, or an iPhone that supports iOS 10 or newer.

    If your device can run the game, make sure you have the most up to date version of it:

    • Apple App Store: In the App Store, tap the Updates tab on the bottom bar. Find Madden NFL Mobile in that list and tap Update.
    • Google Play: In Google Play Store, go to My apps & games. In the Updates tab, check if there’s a newer version of Madden NFL Mobile.

    Amazon devices are not supported for Madden NFL Mobile.

    Source: https://help.ea.com/en-us/help/madden/madden-nfl-21-mobile/troubleshoot-issues-in-madden-nfl-21-mobile/

  • Geezz321's avatar
    Geezz321
    5 years ago

    When I log in to madden mobile on iPhone XR, it only lets me access the solos screen, and when I try and push buttons like the inbox or 3 bars in the top left corner, it won’t let me.

  • HOFBALLER19's avatar
    HOFBALLER19
    5 years ago

    Well how come I was able to play Madden mobile 20 on Amazon device

  • HOFBALLER19's avatar
    HOFBALLER19
    5 years ago

    @EA_Blueberry Can we have the shoe option in jersey custom and get all the alternate for teams or at least a promo where you can unlock alt for teams you want by playing their event. I also would like if season mode had a playoff bracket and standings and a individual stats sheet that keeps track of each players stats. Ex.

    Passing

    Cam Newton 14/20 335 yards 4td

    Rushing

    Christian McCaffrey 100 yards 1td

    Cam Newton 55 yards

    Receiving

    Tyreek Hill 120 yards 2 td

    JuJu Smith-Schuster 100 yards 1 td

    Christian McCaffrey 115 yards 1 td

  • beefdude198237's avatar
    beefdude198237
    5 years ago

    I've been having this weird gameplay bug that no one else seems to have. I'm on Kindle Fire HD 8. I've tried deleting and downloading but that didn't work. Is there any way I can fix this?

  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @HOFBALLER19  @beefdude198237 

    While you may be able to play on Amazon devices, we cannot guarantee any technical issues you might face throughout playing it. Amazon devices are unfortunately not supported for Madden Mobile. 

  • HOFBALLER19's avatar
    HOFBALLER19
    5 years ago

    Why can't you make it compatible one and maybe a patch can fix this problem even if it doesn't work on fire tablet the patch can fix the crashing

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