Forum Discussion
3 Replies
- EA_Blueberry4 years ago
Community Manager
@8gotgjmp3wfg
If you play other EA games it's important to link the correct account. I recommend contacting our Support team so they can verify which email address you need to use if you also play other EA games like Madden on console so you have both properly linked up to maximize rewards.
EA Help on Twitter
https://twitter.com/EAHelp
Live-Support
https://help.ea.com/en/contact-us/ I don’t play any other ea games. I linked this account to my madden mobile account. Still having to log in constantly. Shakily I file a report somewhere or check with Twitter or is there a chance someone here can help?
- EA_Blueberry4 years ago
Community Manager
@8gotgjmp3wfg
We're not able to make any account changes here on our forums as players must go through the proper account verification steps through our Support channels such as Twitter, chat, or phone. It's possible this is device related. Can you try the steps below to see if those help out? Perhaps try changing your password at profile.ea.com. I know some players have been able to fix prompts similar to this by resetting their password.Android Troubleshooting
https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-android/
iOS Troubleshooting
https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-ios-apps