I was supposed to receive the “Hall Of Fame x2” logo for reaching the Hall Of Fame rank in the most recent Overdrive season. However, I received the wrong logo, I received the Hall Of Fame x1 logo, which I already have. I contacted EA customer service and they told me that reason I got the wrong logo was because of a bug. The customer service representative told me to post on the forum. So could someone at EA please assist me with this and get me the correct logo that I earned??
Forum Discussion
5 Replies
EA_BlueberryCommunity Manager
Hi @Matthew9242,
I moved your post from the Madden 19 board to the Madden Overdrive board. Regarding this, bug reports are always welcome here to track and report to the development team however to get this looked into for your account please reach our Live-Support team as soon as possible.Here is how to get help from Live-Support by submitting a request via in-game: https://help.ea.com/en-us/help/madden/madden-nfl-overdrive/get-help-madden-nfl-overdrive#needhelp
I had the same problem but with HOF x4 logo. I already sent a mail to the support but they said I had to ask it here first.
I used the link and ordered help but they also say they can't help me. It's really annoying that they are sending me from one place to another and always the same answer that they cannot help. I have already seen multiple complaints about this, so I hope they will fix it as soon as possible.
- I'm sorry fellas. I've had this problem every time I try to get help from the support team.
They only send you here because they have no answers. But this is a dead end.
The staff for this board do not have the tools or the power to help you.
That is not a knock on them, they are good guys who want to help us, they just can't.
This forum is only good for posting issues we have for the game so they can note our problems and hope ea includes it in a future update.
But specific bugs and issues cannot be resolved here.
Sorry again
