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EA_Blueberry's avatar
EA_Blueberry
Icon for Community Manager rankCommunity Manager
7 years ago

Re: Hall of Fame x4 logo not given

Hi @Matthew9242,

I moved your post from the Madden 19 board to the Madden Overdrive board. Regarding this, bug reports are always welcome here to track and report to the development team however to get this looked into for your account please reach our Live-Support team as soon as possible.

Here is how to get help from Live-Support by submitting a request via in-game: https://help.ea.com/en-us/help/madden/madden-nfl-overdrive/get-help-madden-nfl-overdrive#needhelp

4 Replies

  • AzureBlue1996's avatar
    AzureBlue1996
    7 years ago

    I had the same problem but with HOF x4 logo. I already sent a mail to the support but they said I had to ask it here first.

  • Anonymous's avatar
    Anonymous
    7 years ago

    I contacted EA Help and I was treated dismissively by the customer service representative, which I feel is unacceptable considering that I earned the logo. They said it was a bug, so can I ask when this is expected to be fixed? And when will I receive the logo? Again, it’s the Hall Of Fame x2 logo. 

  • AzureBlue1996's avatar
    AzureBlue1996
    7 years ago

    I used the link and ordered help but they also say they can't help me. It's really annoying that they are sending me from one place to another and always the same answer that they cannot help. I have already seen multiple complaints about this, so I hope they will fix it as soon as possible.

  • thegatorfan122's avatar
    thegatorfan122
    7 years ago
    I'm sorry fellas. I've had this problem every time I try to get help from the support team.
    They only send you here because they have no answers. But this is a dead end.
    The staff for this board do not have the tools or the power to help you.
    That is not a knock on them, they are good guys who want to help us, they just can't.
    This forum is only good for posting issues we have for the game so they can note our problems and hope ea includes it in a future update.
    But specific bugs and issues cannot be resolved here.
    Sorry again