Community ManagerHi, @dyna_glide97
If the patches are still missing on your account, go to Settings in game>Help>Submit a Missing Items case. Our Support team will be able to look into getting missing content added to your account.
EA Help on Twitter
https://twitter.com/EAHelp
Live-Support
I already did that through email twice over the past couple days. They wanted a screen shot but there is none since it was an in game purchase using Madden Cash. I tried again but on the phone today. After being on hold several times I was informed I needed to come here and post, that developers would need to get involved so they could see the in game activity.
Community Manager@dyna_glide97
Have you tried reaching out to our team on Twitter? They should be able to pull up your account to verify what you purchased. If they see the cash missing they should be able to verify whether you received the patches that go along with it.
EA Help on Twitter
We can track issues that players are reporting to us here, however our forum staff or development team are not geared to address individual purchase issues. :\
I can try that. What would be your suggested next step if that doesn't work? Thank you for your help.
Community Manager@dyna_glide97
Our Support team is able to pull up your account to help grant missing content. This is the option we must advise you take and if necessary, your case will be sent up to our specialists if necessary for a deeper investigation.
