Forum Discussion

4 years ago

Solved

Missing items from Black Friday purchase

One of the Black Friday store purchases available the other day was 6000 patches for 1200 Madden Cash. I clicked on the button to make the purchase and even though I got a pop up screen showing the 4...

technical issues

EA_Blueberry
4 years ago
@dyna_glide97

Have you tried reaching out to our team on Twitter? They should be able to pull up your account to verify what you purchased. If they see the cash missing they should be able to verify whether you received the patches that go along with it.

EA Help on Twitter

https://twitter.com/EAHelp

We can track issues that players are reporting to us here, however our forum staff or development team are not geared to address individual purchase issues. :\

EA_Blueberry

Community Manager

4 years ago

Hi, @dyna_glide97

If the patches are still missing on your account, go to Settings in game>Help>Submit a Missing Items case. Our Support team will be able to look into getting missing content added to your account.

EA Help on Twitter

https://twitter.com/EAHelp

Live-Support

https://help.ea.com/en/contact-us/

dyna_glide97
4 years ago
I already did that through email twice over the past couple days. They wanted a screen shot but there is none since it was an in game purchase using Madden Cash. I tried again but on the phone today. After being on hold several times I was informed I needed to come here and post, that developers would need to get involved so they could see the in game activity.
- EA_Blueberry
  Community Manager
  4 years ago
  @dyna_glide97
  
  Have you tried reaching out to our team on Twitter? They should be able to pull up your account to verify what you purchased. If they see the cash missing they should be able to verify whether you received the patches that go along with it.
  
  EA Help on Twitter
  
  https://twitter.com/EAHelp
  
  We can track issues that players are reporting to us here, however our forum staff or development team are not geared to address individual purchase issues. :\
  - dyna_glide97
    4 years ago
    I can try that. What would be your suggested next step if that doesn't work? Thank you for your help.