Re: Missing items or coins from Auction house in Madden Mobile. What do I do?

@307lowlife 

I wish I could help you out with this, I'd hate to see you wait that long to get coins back. Is this based off a past experience when you filed a case to our Support team or is this a currently pending case? Our EA Advisors on Twitter should be able to check where the coins went and grant them to you in a short period of time if you reach out to them.

It's very possible there was a rare bug where the coins went missing from a transaction, it's quite rare though from seeing this over years at EA. It's usually something a player bid on either by accident or used the coins to purchase something else and didn't realize they used profits from another transaction. There is a delay in coins at time though from transaction, so if they aren't in your messages after 24 hours it's definitely worth reaching out to them. Coins aren't easy to come by.

Our forum staff can't help with these specific requests, so it's not that I don't want to help you it's more out of my responsibilities. I want to make sure players know where to go to get these requests handled. 

EA Help on Twitter

https://twitter.com/EAHelp

@EA_Blueberry Man I pay to play this game. I have never had any issues until now. I've got emailed receipts as proof.the amount of money I've paid to make my team a top 100 team is insane. I would in no way go through all these steps if I didnt need too. I've lost very good players in auction house since yesterday due to no coins believe me I got better stuff to do than chase 8 million madden coins around. But I did pay for them and I'd like an answer before the end of weekend. Christmas next week i know it wont happen then.. plz see what you might do. Thank you for your time.