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Re: Refund for accidental purchase

@MScarey1102 wrote:

And it shouldn't matter if the post was 10 years ago. They say that they will try to fix the issue. Knowing that they aren't gonna fix it tho. The EA guy I talked to said hey since it's final, just try and upgrade your team. Who says that to somebody that just bought something they can't get their money back on? Sorry, but I've had a few instances where EA just shrugs it off like it isn't nothing to them.

@MScarey1102

Our policies and procedures may change and evolve over time to help better assist our customers. A good amount customer feedback really plays into those changes, too. It's possible we may have been able to help OP's inquiry in the past and no longer able to today, or vise-versa. Like @Humdinger504 said as well, the development team will help develop features in game to make purchases and overall navigation through the store easier. Experiences reported here can help us with that. @EA_Barry directed the player to our Live-Support team to look into the request because our forum team does not assist with this, regardless as to whether OP's inquiry will be honored or not. We want to make sure we are pointing players in the right direction to get a request or issue fully addressed.

1 Reply

MScarey1102
7 years ago
Yeah I get all that and am sorry for the way I may have come off. But the way the person had first responded to my request was foolish on his part. I'm just putting it out their that some of your help is not really help. They push things to the side and pretty much push everything towards other places. If you get what I mean. Thanks for the reply, just hope things change more in the help department because not all of us are trying to rip you off.